Time: Nov/08/2014 (3 years ago)
I usually try to find good things to say and write positive reviews, but I can't in this case. First complaint...I did not feel welcomed. You would think a salon with a new customer would go out of their way to make you feel welcomed. When I walked in I said I had a crack in a nail and asked the owner if someone could fix it. He asked if it was gel but never gave me an answer. While my hair color was on, I used my own nail file to try to fix the problem...he saw me and still never asked me if he could have one of his people fix the problem. Second, and while I admit to having high standards as I get my hair done by a very well-known (on TV) salon in NYC, the colorist at Big City seemed to want to rush me through the process. I have long thick hair and very gray roots but the colorist took only about 3 minutes to apply the color with a squeeze bottle, and she applied in a very haphazard motion to the hair...which is a problem because you can miss small sections...and she did. For comparison, the other colorists I have been to take about 15 minutes to apply and use a brush to ensure all the roots are covered. When I got home I found a few gray roots showing, in the front near my hairline. I am very disappointed, will never go there again even though it is very close to where I live. Other observation, with only 2 sinks, I had to wait and others with color had to wait for their shampoos.
Time: Jun/07/2017 (a year ago)
Janet is the best
Time: Feb/23/2017 (a year ago)
Time: Dec/23/2016 (a year ago)
