Time: Jun/07/2018 (2 months ago)
It’s been some time since I left this company but I still feel strongly about what happened to me.
I signed a lease with this place before seeing the place cleaned and repaired after the tenant moved. They promised that all repairs and cleaning would be done. When I moved in it was not what I expected or was promised. When I questioned it I was told I signed a lease and took the place as is.
When I moved they scheduled people to come in and see my place. There was no respect for my belongings.
Please think before you sign.
Time: May/31/2018 (2 months ago)
AVOID AVOID AVOID AVOID this company at all costs. They have a BBB rating of F which is not surprising at all. I have a friend whom came from out of town to view a property. He got email and phone confirmation of the showing but a few hours before it was to take place he was called and told they had no one available to show the property and had not informed the tenants so the showing was canceled. It was then rescheduled for a few days later so he stayed in town, however when he went to the viewing (also confirmed same day via email and phone) he was told the showing had been an hour earlier and the unit already rented. In addition, they will take your application fee, pull the property listing without any reason given and refuse to refund your application fee. TOTAL lack of remorse or apology offered. AVOID!
Time: Jun/08/2018 (2 months ago)
I would not recommend this property management company to renters or to home owners. They are lacking in professional communication and are often impossible to get a hold of, yet they are quick to charge fees without any prior warning. For maintenance issues, we have had to call/e-mail multiple times before receiving a response. Their lack of timely communication would make me nervous as a homeowner, and has certainly left me feeling frustrated as a renter.
Time: Mar/15/2018 (5 months ago)
Summit took over for another company that was managing the building that I was living in and they made the transition as smooth as possible. They were quick to respond to maintenance requests (I had a leaking sink and was going to be out of town and they took care of it while I was away with no issue) and worked with me to fix some carpet damage that had occurred. Summit did in three weeks what it took the previous managers to spend six months looking at and then saying they couldn't fix so that was a really nice change. Since I didn't work with them from the start of my lease, I can't speak to how they would be for a full tenancy. They were exceptionally thorough during the move-out inspection, but they made notes of what needed to be fixed and gave me 24 hours to fix it rather than just docking my deposit and then I was able to get my full deposit back. Definitely left the lease with a good impression of the company!
Time: Jun/07/2018 (2 months ago)
Don’t do repairs. Will tow your car. Will raise your rent substantially every year. Management is rude. Don’t do it. Please don’t do it. I have always had great renter experiences and rental move out with Missoula Property Management, ADEA property management, and Grizzly. These people are horrible.
