Time: Aug/08/2019 (3 months ago)
I scheduled a massage. I was greeted by name (always a nice touch), I was immediately taken back to a spa waiting area, offered refreshment (delicious cucumber water), and not 1 min later called for my massage. Incredibly welcoming, beautiful and clean environment, and friendly staff. Araceli was my massage therapist and she is amazing! I already scheduled a subsequent appointment with her specifically.
Time: Oct/17/2019 (a month ago)
Great experience. I had a facial with Kelly and I love how she gave me such a detailed plan to keep my skincare routine going at home.
Time: Oct/08/2019 (a month ago)
Love Peggy. Peggy has g8 talent making you look your best. Never disappointed.
Time: Nov/03/2019 (a week ago)
Oh my god. I'm overwhelmed by the shady disrespect I experienced.
>Get there 30 minutes early for a blowout. No pressure, I'm way too early. I wait patiently. The stylist sees me, doesn't say anything but I don't mind because my appt hasn't started.
>Around my appointment time, stylist tells a lady (ends up being her assistant) to shampoo my hair. No communication to me.
>Assistant washes my hair then asks stylist where to seat me. Sits me down and beings looking for supplies. Applies a detangler, a cream, and a third product to my hair. Is clearly new and doesn't have her bearings (I don't hold this against her). Doesn't know how to lower my chair, operate the hairdryer, where the brushes are, loses the tip of the hair dryer, and is generally nervous.
>The stylist I requested and had confirmed for my appointment is completely ignoring me. Has not said a word to me. Is actively styling another woman's hair.
>I decide that I want to know what is going on and speak to a manager. Assistant says there is a manager. Stylist raises her voice and asks what I want from stylist(still not talking to me). I ask if there is a manager there. They both say yes. Stylist (Jordan) walls up front. I follow. She is talking to receptionist. I ask the receptionist if she is a manager. She says no, there is no manager.
>Jordan leaves to focus on her client. Later find out she intentionally double booked me with this client and chose not to say anything to me about it.
>I tell the receptionist what's going on and that at this point I don't want to wait for the next appointment to have Jordan finish my hair. She asks if I am comfortable going to their other location, I say yes.
>Jordan approaches me and hostily asks what her assistant did wrong. I explain that I am confused by the situation in general, don't like the lack of communication, and want my hair done as I expected it, by the stylist.
>Jordan interrupts me several times. She says her assistant is licensed. She says that I should have somehow known that was her assistant and that she would save my hair at the end (why is a blow dry a two person job?). She says that in the future, I should ask for a stylist without an assistant. She informs me that this is a very popular salon and that many stylists have their assistants do this so they can double book.
>I have been here 3 times in less than a month. No assistant situation until now. At any point, they could just communicate with me and treat me like a customer they value. That is not happening.
>Jordan has a hostile tone the entire time, never acknowledges the communication break down or my valid concerns, and sticks to what I should be doing better.
>I say that I am going to another salon if they aren't able to secure me another appointment. Jordan loudly directs the receptionist to put a note to never pair me with her.
>The assistant is very nicely thanking me for saying something and agrees they should be more honest and communicative. Great growth mindset.
> I was calm, polite, and never raised my voice. Jordan ignored my for the better part of an hour before loudly criticizing and doing nothing to disprove my general concern: I am not valued here.
Time: Sep/05/2019 (2 months ago)
Very nice spa & salon. Love getting pedicures there even though prices are higher than other places.
