Time: Jan/26/2022 (a week ago)
I found this business on IG and I liked what I saw so I decided to make an appt. I initially called her to confirm the appt when I sent my deposit and never heard from anyone. Anyway overall the salon is very nice and clean. However this services are way too overpriced. I paid $240 for a Russian mani and regular gel pedi. This is unheard of as I have been getting manis and pedis a very long time and have NEVER I life paid that much. I contemplated just not doing my nails after she told me the price of the pedi lol I was in shock. Also I’m used to pedi chairs where the water bubbles not vibrates - maybe I’m just picky.
I like my nails and the owner was very nice to me and explained all that she was doing. I was the only customer at the salon which was kool but I wonder if the price is the reason it was empty.
I do think that she should maybe try not to be on the phone as much. My toe nail cuticle and finger nail way too short and they hurt. I can tell that the owner knows about abt nails and knows what she is doing though because her techniques are good and I can tell her products aren’t cheap. $240 is just absurd- I’m ashamed to even tell anyone how much I paid, according to the owner this Russian mani can last up to five weeks but we shall see. I won’t be returning tho not in my wildest dreams would ever pay that much again, and she also charges for designs, yeah it’s a no for me.
Time: May/26/2021 (8 months ago)
Clean and Professional ! She's a true artist with nails! He is educated and knowledgeable about nail techniques and careful nails
Time: Dec/09/2020 (a year ago)
I have only been here twice! But already feel like family. Christine and Kelly and both great at what they do and very nice. My nails always are exactly what I asked for. If you are looking for great nails and relaxation go here!
Time: Jul/17/2020 (a year ago)
Every time I go to D' Luna it is an escape. The positive vibes greet you at the door. Good music in the background and quality one on one service. Not like other salons congested with a hundred people. Christie has been doing my nails for a while and dedicates her time to perfection and detail. She is very knowledgeable about the function of nails and what products are best to use depending on the person. You feel like your famous getting such amazing service. You get what you pay for and every time I am out I get stopped because of how beautiful my nails are. They look like a million bucks and it shows! I love this salon because it's one of a kind. It has helped me more then just looking good, but finding peace and confidence as well. I highly recommend booking an appointment, and if interested book an advance because she is super busy bc she is so talented!
Time: Jul/16/2020 (a year ago)
This salon has poor customer service hands down!!! If you are black, African, Caribbean, or of African decent please do not spend your money here!
The nail tech is rude and and so is her mother.
They do not honor appointments that are made in advance, disregard your feelings and time as if you are not supporting their establishment.
Instead of resolving issues and being apologetic for poor customer service, complaints are met with insults, and enabling poor behavior from employees.
Note to owner: please do not respond to my complaint. You have terrible business ethics and you and your employees need to take a class on customer service and how to treat ALL people who patronize your business with respect.
**** Someone posted another review from their bad experience and their response was copied and pasted from the response that was given to me. It goes to show you that they do not care, and lack customer service. My last name is Williams, not the other person who posted their review. We had two different experiences. This place is trash!!!!
