Time: Nov/21/2018 (2 months ago)
Do NOT come to this establishment ever! I have lived in Sugar Land for almost 25 years. I have come to this place every now and then. I came this evening and had the rudest service I have ever had. I was barely acknowledged when I walked in. And I had to say to four different people, who heard me the first time, that I wanted a pedicure before being thrown a hand wave in the air to some man to ask him. Now the man barely looked up at me or spoke to me to acknowledge that I was a customer who wanted a service done. I had to ask him “am I going to be seen tonight or not?” He still did not reply and I said “I guess that’s a no”. This was all after I told them I have a sick family member in the hospital and I’d like to get some fresh air and clear my mind by getting a pedicure. Still nothing but rude and disinterested workers. After standing there for what seemed like forever I asked am I going to get any type of response? The man then looks up and says we’re busy now can you come back Friday? I was baffled by his way of treating a client! After the lack of customer service, I walked out and vowed to never return. I also called to speak to the manager and Jenny who answered was equally rude. I just can’t understand the lack of customer service and human decency in an establishment. She acted as if I’ve never been to a nail salon that wasn’t busy. Every nail salon is busy yet those that are actually good at what they do have business sense and experience to know how to retain return clients. I will never go back to this place where I was treated as less than and didn’t matter. I’d rather drive to the Galleria area where I’m treated with respect. I have done too much in my life to be treated with such disrespect. I hope no one else comes to this nail place. They do not treat people well AT ALL! I am very disappointed in this place. I rarely post about places online because I know how it can affect a business but, this had to be shared and I hope they change their attitudes and lack of customer service.
Time: Jan/20/2019 (in the last week)
DO NOT COME HERE. They have absolutely no idea how to do nails!
Time: Oct/05/2018 (3 months ago)
I just walked in and give this Tip To Toe Nails a try and I was blown away by their excellent service. They greeted and treated me very nice and once I was done with my pedicure and full set, I felt amazing and pretty again, that's when I know I found a better place to frequent now and I also can shop at First Colony Mall too and that's a bonus.
Time: Sep/04/2018 (4 months ago)
Definitely don’t recommend this place at all. Bad service, bad customer service. I walked in with healthy nails and they left me with an infection. First time I did my nails there was good, but after the second time it went down the hill, I asked for refill and the guy didn’t removed the complete unattached ends, he just applied some glue and covered with clear powder, that made some humidity got caught between some nails and when I went for the third time the lady applied some kind of medicine, the next time I went to remove all the acrylic nails another two nails were infected and they didn’t apply anything but alcohol, asked for them to apply some shellac and on the third day of getting them the nails started to top coat started to turn green, I went to tell them and the lady with no customer service skills didn’t do anything to make it better.
Time: Dec/27/2018 (3 weeks ago)
Very relaxing, staff is great, very detailed, they know what there doing,
