Time: Aug/24/2018 (a week ago)
I went in for a pedicure. The technician was quiet and gentle but she cut my great toe nails back so short that they now hurt and look painful. I will never return.
Time: Mar/29/2018 (5 months ago)
I'm not new to Nail Trix. Been going off and on for 6 years. They're not the best but they are consistently average. Each visit something annoys me. I enjoyed my experience with Lee and would request him. The pedicure was relaxing and he smoothed out all the rough spots. I also got a manicure. My only pause here was the price of $16. Once the pedicure was done, I moved to his station and received a brief nail soak in warm water, nail shape and polish. That was not worth $16 for manicure service.
Time: Apr/06/2018 (5 months ago)
I've come a couple times only because they're so close to me..but I am always disappointed. The nail polish always finished with air bubbles, they are extremely pricey for minor things (e.x:shaping nails) the nails do not last up to a month (hopefully you'll get up to 2 weeks) there are few range of colors, they are stingy on their project (reason why it does not last long) and are very stubborn as far as customer service. I refuse to come back. Do not waste up to 60 dollars for a short lasting basic set.
Time: Jul/08/2018 (a month ago)
Went in with a friend to get a Mani/Pedi with gel on both nails and toes. Nail techs were extremely lazy and unbothered.. The tech that worked on my friend seemed uninterested in working at all. He left my friend to take a 20 min call and smoke break without any explanation. They do not bother to look at your feet as they scrub the soles of your feet. When I actually to the pumice from the tech and begun scrubbing my feet they actually told me it would cost me $5 more! I was floored! They charged for gel removal for both hands and feet. I usually am charged $70 for the same services elsewhere. I was charged $93. Worst nail salon experience. Future customers you are warned. HORRIBLE customer service!!!! Wish there's an option for zero stars
Time: Apr/25/2018 (4 months ago)
As much as I dislike this place, I have come to it on occasion because of the convenience which is probably why many who live in or around Fairwood come to it, but this last time of my fingers being brutally cut and bleeding was the last straw.
- Every time I come I'm never offered anything to drink, I have to ask.
- I had two nail techs cut my finger more than once in the same sitting yet not offer anything off and still expect a tip
- I've expressed to be gentle around my cuticle area yet it doesn't happen
- The work never lasts. My assumption is that they're mixing too much acitone to polishes to save money or just using bad products in general
- It overall is just an awful exeprience not nearly worth the price
- Stop wasting your money for bad service. When you're paying a price you expect good and quality service. People think just because it's in a certain area you'd get better service, but you don't and I can longer support such a bad place no matter how much in a rush I am. I'll go bare chipped nails before I go back rhere.
They have what seems to be one good person who has a bob cut and is the manager. I've seen her work and what looked like to be a good job and adheres to whatever you ask. I can't remember her name but she sits in the front right by the reception desk. If she's there, you usually see her running things.
