Time: May/07/2018 (3 months ago)
I have been going to Ivy Nails for 6 months now. I am a massage therapist and I moved to Atlanta 3 years ago. I was so happy to finally find a nail salon worth my time and money. Phat and John were my favorite nail techs. Today I brought my 5 year old daughter in to get her nails and toes painted. They put her in a pedicure chair and told me I could sit in one next to her while she completed her service. Once she was done there was no seats at the drying station so they said we could stay in the chairs while she dried. Around 10 minutes later the owner came over and said there was a space available for my daughter to dry and asked if I would like to move with her. I said, “No, I will sit here while she dries.” The owner proceeded to come back over and said, “The pedicure chairs were only for customers receiving service.” I told her I was offered to sit there when my daughter was sat to receive her service.” She said, “I understand but you aren’t receiving service so you have to get up.” I said, “Ma’am, I am a regular customer here, I just got a pedicure and fill in here earlier today and you all aren’t busy. If you needed the chair for another customer, then I completely understand, but there are seven (7) other chairs available outside of the one I am sitting in, so why are you trying to make me get up?” The only response she could give is, “The chair is for paying customers.” I responded, “I am a paying customer, as well as a great tipping customer.” She told me it didn’t matter to her, and that me and my daughter didn’t have to come back to her salon. I told her, “No worries, we won’t be spending any more of our money here.” I really couldn’t believe I was forced to get up for... Nothing. There was no wait, no one needed my chair, and not only had a spent money there for a pedicure and fill earlier that day, but I was also I currently paying customer. I am a business owner, and this is bad business at its finest. If you can’t cater to your customers (and in this case all I wanted was to keep my current seat) then I hope you have a Plan B because longevity isn’t it.
Time: Jun/19/2018 (2 months ago)
I have been going here for years. I am a lifelong customer. The nail technicians are pleasant and personable.
Time: Jun/30/2018 (a month ago)
Excellent customer service . I absolutely love this place. Always great service
Time: Jan/19/2018 (7 months ago)
Left feeling pampered and my nails look great. Second time there. Will be back. One of the best massage chairs I've had. Staff super nice.
Time: Feb/14/2018 (6 months ago)
Used to be great... now they have gone down hill. If you just want a cute place to go then this is for you. If you want your nails done find another place.
