Time: May/13/2019 (a month ago)
Had a wonderful experience renting a uhaul trailer over the weekend. Made it by 5pm Sunday so I would feel stress free form checking the trailer back in. The guys were great hooking and unhooking the trailer to my hitch. Thank you
Time: Apr/12/2019 (2 months ago)
Wonderful location. When I got there the truck was clean and ready to go. The front desk was wonderful especially Trisha. I will definitely use this location again.
Time: Apr/19/2019 (2 months ago)
I had a confirmed appointment to install a trailer hitch. When I arrived the store didn’t have it. They kept promising it would arrive soon, either by delivery or from another location. I was forced to wait for hours - again for an appointment that they confirmed via email & text on 3 occasions. If you choose to disregard this email and take a chance on their services, at least call before you go. That might save you many hours and a lot of frustration.
Time: Feb/10/2019 (4 months ago)
On 2/6 around 9am I spoke to Deputy Pegam and was informed that my storage unit was broken into. She then asked me to describe some items (military uniforms) and confirmed it was my property.
I arrived at the facility around 330pm where I spoke to the manager Milton. He informed me that 2 people were living in 2 separate units, they were climbing over the walls into the adjoining units and taking items.
The manager and I walked to my unit to take inventory of my items. We then found that the lock on my unit had been switched and I was no longer able to access it. He then proceeded to cut the locking mechanism of my unit so I could access it. Once I accessed my unit I realized the following items were missing:
Entertainment center - $150
Breakfast table/chairs - $65
Coffee maker - $40
Toaster - $20
Memory chest - $75
Sewing machine - $120
These are just the larger items I could easily notice were missing. I have several boxes filled with kitchen supplies/utensils, art supplies and other personal effects.
Most of these items are no small enough to fit through the 10'-12' gap that the manager is claiming they were getting through.
I have also given a copy of the missing items to Deputy Pegam and Deputy Bloomfield.
Before I left the property the manager asked me to wait so he could fix my locking mechanism, so I waited at the office for 10-15 before he brought me the keys to my new lock stating "everything was taken care of."
When I returned on 2/9 to take inventory of my unit, I found that my locking mechanism had not been fixed. The same one that he cut was still on, sharp corners and all. I cut myself trying to lock and force the lock open. When I went to the office to speak to him he simply replied "I geuss we should get that lock changed huh?"
After he brought the wrong lock, it took him 30 minutes to get the new lock on. Where he then told me that everyone on the floor would get a there next month free.
When my boyfriend started asking questions, the manager changed the story and said only one person was living there, and had been checking in/out with other peoples codes. He states that the system automatically checks someone out after an hour....then what's the point of the check in/out?
Time: Jan/19/2019 (5 months ago)
Absolutely the Worst racial encounter I have had. Over the phone I asked for the uhaul set it up and was told to come at 2pm . Upon arrival I say to my husband wow they have a lot of trucks all sizes. There were two ladies (white) talking but once we came in one lady went out a side door and the other lady sat down. I waited 10 mins with out being acknowledge that it's customer. So I walked up to a short older blonde with a look of anger on her face and said hello my name is....... And I'm here for my 2pm pick up. She looks at me and says who you... I said yes and repeated my name she being typing then said we don't have any trucks now. And said she would call me when the trucks got back... Keep in mind the lot is FULL OF VEHICLES. SO I KEEP CALLING AND THEY ANSWER THEN HANG UP. IM SO FURIOUS AND WOULD LIKE TO SAY THAT BEING RACIST IS EQUAL TO STUPIDITY.
