Time: Aug/10/2018 (in the last week)
2nd time in a row, i’ve had poor customer service. Very rude and short after being asked simple questions.
Time: Mar/21/2018 (4 months ago)
I was kind of excited to start my new job next week but I needed my nails done. I showed my technician an example of what I wanted (GEL MANICURE) and she nailed it. Most importantly, this salon is extremely clean. Next time I'm in the city, I will come back.
Time: Feb/06/2018 (6 months ago)
This is a review of my first and very likely my last time going to any Regal Nail location. TL:DR If you're looking for quality similar to a technician in a beauty school, this is the place for you. If not, PLEASE skip this location and try another salon.
I came in for a fill on my acrylic set. The male technician was very careful and detailed about the removal and resculpting portion of my nails which I was very excited about. His meticulous nature was pleasantly surprising. The issue came with my gel polish. I noticed that he had a very odd brush stroke pattern which was making the color very uneven on my nails. I looked a little concerned but let him continue as I was pretty sure it would all balance out in the end. Before he applied the top coat texture wise my nails were a mess. I drew my hand back stopped him and pointed out all the lumps and dips in my nails. He told me it would all balance out with the top coat, I hesitated and he assured me I should just trust him. Needless to say the top coat only made the issues with my nails glossier.
I expressed that I was dissatisfied and he told me that the mounds, dips and ridges in my nails were because I selected a mood color gel. Come on y'all. I let him know that would explain a color difference however it wouldn't contribute to a texture difference. He kept saying it was just due to the color and telling me to smile as I expressed frustration. Eventually another technician came over to try to clean up the issues as much as she could {without completely removing his improper base color layers} but ultimately there were still ridges and lumps in my color. At this point I expressed my dissatisfaction, the tech looked annoyed and said well what do you want me to do about it. I didn't appreciate her tone especially after being there for an additional 30 mins for my nails still not be done correctly. To not get triggered into an all out argument I decided just to pay, leave, and capture my sentiments in a review. Texture issues on a glossy nail are little difficult to catch in a photo so I picked the thumb nail to showcase some of the ridge and lump issues. [Notice ridges at the top and sloppy finish at the bottom]
Update: it hasn't even been a week the gel is already separating from my nail.
Time: Dec/22/2017 (7 months ago)
I was highly upset with my visit today. I came in for just a regular pedicure and it was not a good experience. Customer service was very welcoming, but my pedicure was not good. Overall it took about 10-12 min for the whole pedicure. My feet only soaked for a few min and she didn’t even exfoliate my feet or remove any dead skin. All she did was a cut down, soften my cuticles and rub lotion on my feet and legs. I still have all the dead skin on my feet and the nail polish job was rushed. I do not recommend getting any service done here.
Time: Apr/14/2018 (3 months ago)
They always treat you nice here. Their prices are decent and they make your nails well.
