Time: Mar/27/2021 (a week ago)
I came in a week ago and got a dip set. I saw great reviews/designs so I figured I try them since my normal shop doesn’t really do designs. Tracey did my nails and she was sweet. The whole staff was very pleasant and that is why I give them the stars they have. However, there was no base placed on my nails (before or after set). I warned her that they would crack and she assured me they wouldn’t. Long story short: the top coat is coming off ALL of my nails and my least used thumb has chipped and the corner is coming off. My natural is separating from the dip (no base) and breaking off. I called to get a complimentary base and agreed to pay to repair chipped nails and the lady “didn’t know” and put it on hold for 10 minutes. I thought this place would become my home nail shop but I’m very disappointed at the poor quality of the service rendered. I usually get at least 3 weeks before my nails start to show any wear or tear. Very disappointed.
Time: Mar/25/2021 (a week ago)
I went before and suggested my friends come. We set an appointment. My friends tech just got up and walked away and went to work on another woman when she came in leaving my friend half done. I didn’t even have a tech come to me and begin removing the dip on my nails until 6:30. She never came back so I removed the acetone and foul from my nails myself. Also before she even ended up using the acetone and foul method she was trying to pull my nails off with clippers. And she ended up cutting deep into my real nail because she was rushing and holding an attitude . I told her she did, she argued with me and told me she didn’t and proceeded to put acetone atop my now bleeding nail. She knew she messed up because she never came back. I wasn’t acknowledged at all, I left. Worst nail salon in Keller. The “pretty aesthetic” doesn’t make the people good genuine people. They’re terrible. I wish I could post my pictures to show.
Time: Feb/17/2021 (a month ago)
The place is nicely decorated, the hospitality is great, you will feel acknowledged at all times . The bar was a plus. So far I was taken cared by 2 different nail tech and they are pretty good. They offer a verity of other pampering service, will go again.
Time: Mar/26/2021 (a week ago)
This is one of the friendliest places .They do an amazing job even though I am an unconventional request. I always walk out refreshed and happy with my nails.
Time: Mar/20/2021 (2 weeks ago)
My friend and I decided to come in for manicures and her tech Roselyn -did a horrible job with her acrylic set. From the minute she asked for a slightly longer length the tech was already taking deep breaths and catching an attitude. Then when asked to make her almond shape nails a little rounder (to not scratch her siblings) she continued to get ruder. Any comment made the situation worse. A customer paying over $60 for nails has the ability to change or ask for any change. Then once the nails were done they where bumpy, did not shine (after fixing them twice), and not cleaned properly. The whole job was very rushed. When the manager asked her to come fix it she came back and buffed her nails very aggressively and asked her very rudely “better?” and left. Overall, horrible experience and do not recommend this tech at all.
