Time: Mar/23/2014 (4 years ago)
As a client of many years that had previously floated between stylists, I love the experience at Halo and can't say enough - aside from the fact that nobody can handle my hair better than Laura, you are treated well. A testament to her work is the large amount of females I know in Mount Prospect that also see Laura. I won't go anywhere else. She's truly a gem! ... and while you're getting your hair done, not a bad idea to tack on a nail appointment! Halo is an oasis of relaxation in the rat-race of life!
(For the negative comments I saw below... you get what you pay for and I'm happy to pay for a quality haircut. And when you write paragraph upon paragraph of rage...well people can make their own conclusions.)
Time: Sep/09/2013 (4 years ago)
My daughter set an appointment to get her first keratin treatment with Sarah at Halo Hair Salon in Mount Prospect. She worked hard to save her money and was very excited to have her hair done. After having the process complete, waiting more than the 48 hours to wash it with the product they told her to buy, she came out with pretty curly hair, back to her ringlets. She made the trip, on her own, back to the store to show them what had occurred.
Sarah, who had done the keratin treatment, thought it looked too curly as well, but told my daughter that only Laura could give refunds and to call the next day. Call she did and boy what a disappointment. Laura was rude, told her that she would have to blow dry it "correctly" to see any straightness in her hair and that she mustn't have listened well. Laura did say she could come in for a wash and blow dry, but that there would be no compensation for a disappointing and ineffective treatment.
This is when I decided to call myself. Laura couldn't have been ruder to me; basically saying my daughter was an idiot and told me four times how to use hair product. Again, not once apologizing for the disappointment my daughter experienced. I had two other hairdressers look at it and both simply said the treatment did not take and to ask for the salon to redo. Both indicated any stylist would be happy to do so. NOT the case with Laura. After another disappointing conversation, she agreed to at least wash and blow dry my daughter's hair herself. The day of the appointment, Laura called to cancel saying she would not touch her hair nor would she give any compensation at all.
Needless to say, I would not recommend for anyone to ever walk in her store for any treatment and quite honestly am very surprised she is in business.
