Time: Dec/06/2018 (2 months ago)
I have been coming to this Ulta location for years now and have never had a problem. However, I am writing this as I am leaving the store. The manager has an attitude and is not helpful at all. I understand online prices may be different from the prices in store but if in the store, the tag says a price and a deal, it needs to be honored since it was not taken off the shelf. The manager was looking at me crazy when I showed her the price tag clearly and argued with me when a professional manager would have realized that it was the store’s issue. I will be driving a little further now to go to another Ulta location where I am sure the service will be much better than this.
Time: Dec/16/2018 (2 months ago)
I got my brows done here and the wax ripped my skin! The brows are not even and one is thicker than the other. I was on a time crunch so I could not stay there to complain to the manager but how I wish I did. I told the cashier but she just “ oh try putting aloe”. I can expect this type of service from a nail salon but not Ulta. They are supposed to be professionals at this.
I am raiting 3 start because the sales associates where helpful and I was able to find what I needed from the cosmetic department.
Time: Sep/01/2018 (5 months ago)
Drew at the salon is my hero! My hair is very thick and wavy. I needed less bulk but since I’ve moved to Atlanta, every hair stylist has told me to avoid lots of layers and thinning won’t help. This past hair cut at Jamison Shaw was a total disaster. My extremely thick wavy hair was cut straight across at should length. He advised against thinning and layers. A few days later I came into Ulta looking for some anti frizz miracle product to help. After talking to a stylist, I decided to risk getting another haircut. Luckily Drew is AMAZING! I will be going to him from here on out. He also gave me a wonderful blowout so I highly recommend him even just for getting your hair styled for a night out. Treat yo self.
Time: Jan/31/2019 (2 weeks ago)
Ulta Salon buckhead loop has a great salon. Heather is a color and cut genius.
Time: Aug/22/2018 (6 months ago)
I have never had such horrible customer service. I came to the store for a product that was released today. The website said it was in stock. When I asked the cashier (who said she was a manager) where it was. She told me that they got their truck yesterday and that it was probably in the back but it would probably be Friday or so before they’d find it. That’s not how new releases work. If something is a new release it should be sitting on the shelf at store open. I had assumed when I asked about it that she would have offered to find it in the back and sell it to me. But no, she She told me that they are understaffed. And are behind. That’s completely no excuse. Hire people and do the job Ulta pays you to do. I shouldn’t have had to drive 30 minutes out of my way to not get what I want to buy because this Ulta Location is under staffed. Then when I asked when the store manager would be there she said not til next week. Completely and total ridiculous how they are running this store. I’ll buy my products straight from the brand now and not shop at Ulta again.
