Time: Sep/17/2016 (a year ago)
Great atmosphere everyone is so nice Andrea does the best nails I've ever seen and the tanning beds are very good, get good color after one visit.. 👍
Time: Jul/31/2015 (3 years ago)
This is the first time I have ever written a negative review for a business, but today I was so sadly disappointed that I felt it was my only way of handling my feelings. First, let me explain that I am the owner/operator of a small business in the same area and was very excited to be able to do business with another small business. Having said this I will briefly explain my experience. I made an appointment for a Manicure and Pedicure for 1:30pm today Friday the 31st with the nail tech, also the owner. Being excited about treating myself to this I made sure I arrived promptly at 1:30. When I walked in I noted there were 2 employee there (stylists) but not the nail tech. I announced to the stylists that I had a 1:30 appointment for a Manicure and Pedicure. They acknowledged and asked me to have a seat, no mention of where the nail tech was. I waited and waited. Finally it was 2:00pm and I addressed one of the stylists as she walked past me, asking if she knew when the nail tech would be available? She answered, I don't know, I will try to call her. She returned stating that there was no answer so she must be on her way! On her way! Really I thought to myself. I waited another approximately 5 minutes with no acknowledgement from anyone. By now I am letting my emotions start to build. I gathered my bag, turned to the stylist and said I think having waited over 30 minutes with no phone call, explaination or anything was more than sufficient time and that I probably would need to leave. Her response was, all I can say is: SHE'S THE OWNER! Well, apparently her business is way more successful than it appears because she certainly will not keep customers by treating them in this fashion. I understand things happen, and that there may have been some unavoidable circumstances for her actions or lack of actions you might say, however, I am sure she has a phone and all she needed to do was make a call explaining. Addtionally, it has now been 3 hours since my scheduled appointment and I was hoping that she might have felt an obligation to call and apologize for today or have someone from her business call, but nope, no call!
How unprofessional. I am so sorry to post this review, but just beware if you make an appointment, they may not keep it! FYI I had to give it a star rating in order to post the review, I did "Hate" my service. I did not get it!!!!
Time: Feb/15/2015 (3 years ago)
😃 BEST SALON IN YPSILANTI 😃
