Time: Jul/20/2018 (in the last week)
Will never return.
I received a bad color treatment and requested that it be corrected. The staff refused to assist and basically asked me to take my refund and leave. I was so upset. I didn't ask for hair the color of black cherry soda and politely asked that it be fixed. Such rude service. I will never return.
Time: May/30/2018 (a month ago)
I would not especially suggest getting your hair colored here , but I do love their cuts, beauty products and let's face it they sell mac cosmetics !!
Time: Apr/14/2018 (3 months ago)
I really enjoyed Scott Miller Webster more than the Pittsford location. At the Pittsford location everyone (stylists and clientele both) can be very snooty and will barely look at you, smile, etc. The receptionists are hit or miss - either they’re rude and short or nice and sweet. I highly recommend the Webster location as it’s much more low key and the clientele and staff are much friendlier. Both salons do great work, but I’m all about the atmosphere. If I don’t like the atmosphere (especially if I’m spending $100+ dollars) then you won’t find me there.
Time: Dec/01/2017 (7 months ago)
When is a company trying to hard to be chic? I went in to buy gift cards and was told by a somewhat disinterested person at what looks like a cashiers station that I needed to see a "Coordinator" as she pointed to the rear of the salon. What the heck is that? I need a cashier, a clerk, a rather low task challenged person to sell me a gift card maybe with a smile and a few nice words.... heck some companies now even have kiosks that do that so why do I need someone called a coordinator to sell me a piece of plastic for a few hundred bucks? As nice as the place continues to be, the level of super chic being attempted is a bit over the top. Fancy names do not enhance the experience, getting up from behind what looks like a reception desk and walking me back to the cashier (sorry-coordinator) would be much more impressive.
Time: Dec/24/2017 (7 months ago)
This place is amazing. I go to the Mac section when I’m here. The staff is really helpful, friendly and amazing when helping you look for what you need. I will definitely come back.
