Time: Jul/01/2018 (2 months ago)
I had a very unpleasant experience on yesterday June 30, 2018. I asked when I walked in for the wait time and was told 15 minutes. I waited for one hour and 6 minutes before I was serviced. I put my headphones in and did not complain. It was late and I knew other places would be closed so I waited patiently. After the tech (who is the owner) actually started on my nails, she continued to try and upgrade my services. She even asked me "Why you don't want deluxe pedicure?" I told her I had a budget and that the standard would be fine.
Every few minutes she would ask me why I didn't want gel nails and then gel polish. It was pushy and a bit uncomfortable. Finally, I did tell her I would like my eyebrows done. We moved along and she asked if I wanted my nails long or short; I said medium. She insisted "If you get long you pay more." I have NEVER heard of this before. By now I'm irritated. To attempt to make a very long story short, I stayed quiet until time to pay. I gave her my card but wanted to confirm my total. So I asked what's the total? Sure enough, she said more than what I was to be paying. She said you want your eyebrows done right. I said no; don't worry about it I changed my mind. (why would you charge me for something that you had not even done yet?) Then unbelievable this lady proceeds to ask me "Why you don't want eyebrow? You told me you want eyebrow." As though I didn't have a right to change my mind.
At this point I wanted to get finished and leave her establishment. I sign the credit card slip and she made (what I believed to be) a smart remark and an obvious smirk to her fellow tech. So I asked if there was a problem. She then asked me what's wrong with you? I said nothing is wrong with me but obviously there is a problem. To which she admitted, you didn't tip. I don't expect you to tip; you never tip. I let her know that after waiting over an hour, her harassing me to buy more services than what I wanted... of course not! I had held my peace all day, but this was too much. Yet she didn't seem to get it.
Bottom line. They take our money, talk bad about us in Vietnamese and then seem shocked and alarmed when someone actually challenges what they are saying. Furthermore, everyone does not go in the nail salon and leave 100 dollar bill. I can...if I want to. That's my choice; just like whether I tip you for your service or not. Whole experience was ridiculous and insulting. Needless to say I won't be back.
Time: May/05/2018 (3 months ago)
This nail salon is excellent! They are very personable... Angie is the BEST! you will not get better service any where!! These other reviews that said their nails came off, it is NOT this salon, they don't know what they're talking about....I have been going here for more than 10 years, & will keep going.......
Time: Jun/13/2018 (2 months ago)
Love it! Lily at classic nails i love her! She design nails good! EXCELLENT!! This is every good! I love this classic nail! Awesome job. AWESOME!
Time: May/12/2018 (3 months ago)
I chose this shop because, honestly, it was the only one open within my work schedule and the newest reviews seemed pretty good. The older lady in the shop is walking around eating and was hostile towards my speech impaired mother. I wanted to walk out but my mother insisted she wanted to get her nails done. Frankly, I will never be back in and the old lady in there needs an attitude adjustment. If I could give this place zero stars I would JUST for the service.
Time: Aug/21/2018 (a week ago)
Very good customer service. Do recommend
