Time: Dec/26/2019 (a month ago)
First time visiting and all I was needing was a polish change/ manicure. There weren’t many new polish options to choose from so I asked the nail tech (mia) if she could test 2 colors on me so I can make a choice. She seemed very frustrated with my request and ended up painting a sloppy job. Before she began painting, I asked her if their manicure comes with hand massage/hot towel etc, like most places, and she tells me they do but she forgot. She then attempted to give me a 20 second hand Massage with a bunch of lotion. She did not thoroughly remove my previous nail polish even after I kept pointing it out. When she was finally done and it was time for me to dry my nails, the nail uv ray dryer was so dusty my hands where covered in dust and hair.. I’m upset I tried a new salon today...( this photo doesn’t even capture the amount of dust that’s actually there)
Time: Aug/19/2019 (5 months ago)
An honest review:
I use to really love coming here. Tan always did an amazing job on my nails. He pays attention to detail and does my nails just the way I ask. I can’t say the same for some of the other techs. Most of the other ones I’ve experienced, I ended up not liking my nails. I haven't seen the ones I don’t like in a while so perhaps they aren’t there anymore. If I cant get an appointment with Tan that fits my schedule then I’m always hesitant to go, as it may be a hit or miss depending on who is doing it. I wish they were all consistent so I could love my nails every time i go but I understand every tech has their own technique and style. Tan has also been late to a few of my appointments, BUUUUT I have seen his baby [who is probably less than a year old] in the salon so it’s completely understandable. He always apologized as well. If he is late, typically a nail tech starts soaking my nails off so it’s really not that big of a deal.
The salon is beautiful. Always clean, and everyone is always kind and welcoming.
Their pedicures are great. I cant remember the lady’s name who does my pedicures but I always ask for her if I see her when I’m there. I’ve never had a bad experience.
Overall, in my opinion they are one of the best in the area. I’ll probably still continue to come here. I hope overtime I can get back to really loving the place and be able to give it a full 5 stars.
Time: Oct/31/2019 (3 months ago)
Bee did my nails she was so amazing!!! Uyen was also amazing! I will definitely be back. Best experience at a nail salon in a long time.
Time: Aug/07/2019 (6 months ago)
My firs time and I loved it. Nice and clean place. Great service. From front desk to the technicians. I went with my daughter in law (who recommended it) and my daughter. We had a good time and good wine.
Time: Aug/11/2019 (6 months ago)
Unfinished nails due to owner, Tan, asking me to leave. On 8/11/19, I went in for Nexgen and gel pedicure on my toes. Around 1:00pm, I lifted up the pillow that my hands were resting on and realized that the pedicurist who had already walked away and started on the next client had used a bright purple instead of the light pink I had chosen. She never asked me if this was the color i picked which is normally a part of the process. Once the lady doing my nails was almost done (15-20 min later) she asked me if I would just keep the purple color on my toes and get the color I wanted the next time. I told her no, I will just pay for the pedicure but not the gel. She told the pedicurist who came over and then called the owner, Tan, over who told asked me to stay and get the gel taken off and reapplied. As you can see in the picture above, the only process remaining on my finger nails was two topcoats which takes MAYBE 5-8 minutes. I told him that wasn’t acceptable because my husband and three year old had already been waiting on me and I knew it would take another 30 minutes. He proceeded to go back and forth with me at which point I told him my husband would come talk to him. When my husband came over and reiterated what I said, he proceeded to try to take pictures of me on his phone, ask us to never come back and then called the police. Instead of accepting the responsibility what his employee did wrong and understanding that the requested service was not performed, he decided to insult us and assume that we just didn’t want to pay. Of course, that wasn’t the case at all and we paid and I tipped the manicurist although she didn’t get to finish my nails. Tan, you have so much to learn. The assumption that I wouldn’t want to pay was so far off from the truth and the disregard for my comfort and time, as a pregnant customer, was extremely off-putting. I apologize for raising my voice and disrupting the experience for any other customers but hopefully the women, that were there, understand my dissatisfaction and anger.
