Time: Jun/18/2020 (7 months ago)
So this Jason decides to call and leave me a voicemail, that was inaudible. I call to see why they called and he proceeds to cop an attitude about me listening to my voicemail... UMMMM NOO YOU HAVE NO BUSINESS CALLING ME.... I dont have any accounts with this company. Maybe verify the references your given. Or maybe if someone calls ask for their phone number or name to look it up. Not just listen to your voicemail, and I talk to 1000 people a day. Use some intelligence to solve the problem as to not have future calls to receive or make.
Time: Jul/12/2019 (a year ago)
Been a customer for sometime time now, I have always recommend the place to friends and family, but today was very upsetting. My sister (who speaks broken English but is getting better by the day) was turned down for a loan because she wasn’t not “fluent enough” for the girls that work at the W. Mason location, Even tho I was present to help translate, and they allowed us to fill out the application, they ran her credit, and called her references, Becca, the manager decided NOT to “approve” her because she didn’t feel that we could “understand” the terms and condition. Jodi W. Took the time to interact with my sister and even spoke a couple of words in Spanish to make us feel comfortable during the application process, but the Manager did NOT seem to care. I’m truly disappointed that they have no type of protocol of a situations like this one.
Time: Mar/01/2018 (2 years ago)
I didn’t get a decision on my loan approval right away like they say they give you. Then they make me wait all day wondering if I got approved for my loan while sitting at home stressing out waiting to find out if I’ll get the money I need that would save me financially, and THEY DONT EVEN CALL ME BACK!!! I had to call them a half an hour AFTER they closed and they tell me they can’t give me my loan because they can’t “verify” my employment from a job I’ve had for the past 3 years!!! And also that was the end of it. Don’t even give my a chance to get them proof of my employment, which would have taken 2 mins to bring the proof to their office. They just trust some quack that answered a phone number they called which they can’t even be 100% was the right number to call in the first place! SO UNPROFESSIONAL IT BLOWS MY MIND!!! Now I’m screwed it’s too late for me to go to another loan company. Thanks a lot security financial... thanks a lot for making my horrible situation 100 times worse by your lack of customer service. I hope no one else has to deal with the consequences of their unprofessional business practices. So please take my advice, GO SOMEWHERE ELSE FOR YOUR FINANCIAL NEEDS!!!!
Time: Nov/05/2019 (a year ago)
Don't go here they supplied my roommates girlfriend with his account info and they didn't have his permission to do so
Time: Apr/25/2017 (3 years ago)
They helped me out when I really needed it, but it's been more than a year and a half since I paid off my loan and they are still calling me to offer loans. Perhaps I unknowingly agreed to let them bother me indefinitely, but if I did, they definitely didn't inform me of that policy.
