Time: Mar/21/2019 (3 months ago)
I would like to say that yes the staff is friendly and accommodating, however the nail service they provided for me was less than average. There were 3 different nail techs on my nails throughout my visit. The finish product was lumpy and not neat and the prices are the same as other nail salons in the area. Very nice people but they were slow and seem not to be sure of themselves. I will not go back again.
Time: Jun/18/2019 (a week ago)
HORRIBLE EXPERIENCE. Owner Veronica was unprofessional & waited for all customers to leave to yell at me & tell me to never come back.
I've been a regular at Holy nails for over 1 year. Overall satisfied with their services. Always went in for Dip Nails w/extensions cost of $55. The only time I went back to the nail salon to complain was after my first visit because my no chip nails chipped after a couple of days, they fixed it no problem. When I get my nails done I always speak up to state whether i want my nails shorter or different shape when i see they aren’t turning out the way I want, I ask nicely and i have never made them change the color or redo all of my nails. I would rather speak up during the time I’m getting my nails done than sit silently and complain at the very end.
I got my nails done Friday, June 7 the day before i left for my vacation to Spain. On Monday, June 10 one of my nails cracked in the middle and a piece came off at the top (dip nails w/extension). I was upset they had only lasted 4 days. I figured i would go in once i got back from vacation since I had taken a picture with proof it had happened on June 10. I got back June 15 however, i was not able to go until June 17. Turns out my friend who i had gone with on June 7 also had to go in because her no chip came off on one nail. We walked in and explained our situation. Veronica only asked me, why i didn't call to inform her my nail had chipped. I told her i was on vacation out of the country and she said you could have still called, you waited too long. I showed her the picture i took on June 10 and after some back and forth she finally said ok take a seat and stormed off to finish up another customer. 30 min go by & my friend and i are still waiting. Finally one person comes and fixes my friend's nail. My friend leaves. After 5 min the nail technician comes by and states the color i picked out doesn't match my nails. She said it was a darker pink than what i had. I said that is the color I’ve always gotten, it's the only pink shade i ever pick. The nail technician said it won't match. I asked if she could help me find the color that will match because when i came in they used another color on me (possibly because they were out of the color i wanted) without asking or telling me. The technician says she can’t find the color and is going back & forth between a lighter pink and darker pink. I told her i didn't want to walk out with two different colors so if the color does not match then i would like for all of my nails to be redone to match the color. Veronica then freaks out as soon as all the customers leave and tells me "You're a problem customer, every time you come. We shouldn't even be doing this for you, you should have called us to let us know when your nail chipped and you waited too long and we really don't have to even do this for you". I explained to her again i don't have international calling and didn't think this would be an issue because i had proof of the day my nail broke. I told Veronica she could refund me if she didn't want to finish the work. Veronica then yells at me and says we will do it this time and don’t ever come back." I was there by myself with 5 nail techs talking about me in another language and laughing. I was extremely uncomfortable, I was shaking, and on the verge of tears.
Holy Nails doesn't like when you speak up about the way you want your nails. They will label you as a "problem customer" and talk about you in their language. If you go back to get your nails redone they will make you feel uncomfortable and possibly even ban you from going back in. I feel like Holy nails started off strong however their quality is diminishing. I've had friends who have complained lately about cracked nails after only a couple days of getting them done. Not worth the $55.
My two other friends and i will not be coming back. We are very disappointed with your unprofessionalism Veronica and with the quality of Holy Nail’s work.
Time: Feb/18/2019 (4 months ago)
Very nice salon with an excellent staff. The polish is non-toxic, therefore there are no harsh fumes and smells in the salon. This salon is a good choice for those who want an organic experience or who have young children who shouldn’t have exposure to such fumes. Overall, worth every penny.
Time: Dec/17/2018 (6 months ago)
Not accessible from front. Restroom is accessible.. Owner has created a great salon for vegans and those who require or prefer organic products.. Dipping powder for nails is great. They allow me to enter from rear.
Time: Jan/10/2019 (5 months ago)
Best nail place I’ve possibly ever been to and I’ve lived on both coasts, the Midwest and southwest... and I’ve also had my nails done in Asia. These people really care about your nails. They take their time, listen to you, and don’t try to upsell you 1000x to make more money. It was such a relaxing experience and the ambiance is very nice as well. They even have tea, chocolate, assorted chips, and wine! They also give you a back and hand/ arm massage + lotion and heated towels. This place is top notch, very clean, and the technicians make pleasant conversation with you.
