Time: Aug/22/2018 (in the last week)
I continue to return to Nails Excel because I love my nail tech! Kelly is just awesome!!! She does quality work and is low pressure when it comes to offering additional services. Kelly is the very best Gel French manicurist. My pedicures are relaxing and my toes look great at all times.
The salon has new pedicure chairs that are very nice. There is one obnoxious tech and if you’ve had her or been there you’ll know who it is.
Kelly is the only reason I frequent this salon. She’s kind and does great work. If I ask for her to fix something she’s alway happy to do it! I always feel good when I leave knowing that my nails look amazing.
If you rated the salon negatively you should give Kelly a try before you write it off!!!
Time: Apr/20/2018 (4 months ago)
I went to have a gel manicure removed (put on at different salon) and Additionally have a regular manicure. I knew the technician was doing a below average job of removing the gel and was using tweezers to rip it off- she applied a light pink coat with the regular manicure which again was average and I could tell the gel was not fully off underneath. I just took off the regular manicure and my nails still have traces of the gel on them and are all scratched even after bugging out myself. There are too many nail salons between Arlington and alexandria- do not waste your time here
Time: Jul/22/2018 (a month ago)
I just left this place....overall the biggest issues stem from a lack of detail and rushing through the process. My nail technician talked to the texh sitting next to her the entire time...she was clearly upset about something because she was slamming tools around. She started to file my toes( I went for a regular pedicure) and ended up filing the same foot twice. She slapped polish on ALLL over my toes and tried her best in the end to clean it uo but I had to take my nail and scrape it off myself. She saw the look on my face but did nothing. I was going to get my nails and eyebrows done but after that experience I opted out of any additional service with this place. And not 48 seconds after I sat down to let my toes dry she comes over and says "can you pay now" as Inwas finishing wiping the polish off of my toes. She still does nothing to assist. So now one of my feet has baby toe nails until they grow back......the worst thing in all of this for me...was that during the pedicure she took out the tools and wiped them down with alcohol right before using them on me...Ma'am..where is the SANITATION... never again...just pay a little more or travel a little farther and go somewhere else.
Time: Mar/31/2018 (4 months ago)
Came in on a Saturday morning and it was packed. They were able to get me in for a pedicure right away and nothing felt rushed. Really nice technician, great prices. My gel pedicure looks beautiful.
Time: May/03/2018 (3 months ago)
I had a very disappointing experience today. Helen offered a “SPA” treatment to which I agreed. This treatment was nothing more than rubbing 3 different products on my legs followed by hot towels. Definitely not worth it. The pedicure went well. The manicure was awful. Helen worked quickly, did not file my nails well, did not respond when I questioned her about it, proceeded to paint my nails in a careless, uneven way. When I pointed out a scratch she just painted over the nail leaving that nail darker in color than the others. I had to leave to work but returned later in the day to have Helen fix the nails. She did not file them after I pointed out how uneven the nails were. She quickly removed the old nail polish and reapplied in a thick uneven way. At that point I just decided to leave. Helen was rude and inattentive. I was a fool to agree to a &50.00 “SPA” treatment. Never again.
