Time: Jun/12/2018 (5 months ago)
I was with a friend and wanted a full set of nails I was refused because I was in a wheelchair and a Male and was looked at like I was from outer space very rude
Time: Aug/26/2017 (a year ago)
I took my sister here for her birthday and initially there was just one person working. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. He called his wife in to come and help him and she quickly completed my pedicure in less than 30 minutes. I went into the Walmart to get my daughters who were shopping and when I returned I asked about getting a French manicure which is listed as being "$10 and up" on the pricing board. My nails are bare and all I wanted was French polish, however the wife told me it would be an additional $15 to get the polish on my nails. I asked why did the sign say $10 and what was the reason for charging me more? All I wanted was polish. She said that the sign did not say manicure. My sister proceeded to point at where it said this on the sign! The woman immediately became defensive and nasty because I asked her about the reason for the additional charge. The entire conversation digressed and she began calling my sister names and saying that my sister didn't even speak English. She and her husband became even more belligerent and when I asked for the number to contact their franchise headquarters they began to say that I should call and they didn't care if I reported their actions. This was a horrible experience and we left before our nails even dried because the wife began to yell for us to get out. It was like a scene out of the twilight zone for bad service. When I suggested that the sign was misleading the man said the company wasn't wrong, but that I, the customer, was wrong. It was the worst customer service I have ever experienced for no apparent reason other than the fact that I asked for them to honor the price they had displayed for polish! I hate to think it was racially motivated but I am suspicious given the fact that they immediately began to berate my sister and her ability to speak English. She is from another country, but she speaks excellent English, but I am from Florida. So....was this really about hidden racism? I don't know for sure, but I am suspicious. Ultimately, the woman said we were cheap because we refused to tip her after she said my sister must not be able to speak English and that I could not read. All they had to do was say that perhaps the sign wasn't clear. Instead they decided to treat us like we were trying to cheat them by paying them $75 for the three services we had performed and by asking for another service at the advertised price! Horrible service!
Time: Jan/08/2018 (10 months ago)
Average experience in a modern facility. Will not be go-to place but did not have to wait.
Time: Jan/16/2018 (10 months ago)
Popped off only lasted a week , she rushed through doing my nails
Time: Apr/09/2017 (a year ago)
Excellent experience. Tony took great care of me, I had a pedicure. It was relaxing, very friendly, clean place. I will be back for sure.
