Time: Jun/11/2018 (2 months ago)
I received a manicure and pedicure today at this salon. It was the most enjoyable and relaxing manicure and pedicure I have had in a long time. Van did a great job. The Salon is incredibly clean and the staff is very kind and helpful. There is one thing that would make this experience absolutely perfect. I come from a state where plastic liners are mandatory, I would love to see plastic liners used in their pedicure tubs.
Time: May/24/2018 (3 months ago)
I've been going to Zen Nail Spa off and on for a good while and had been happy with the service. Some of my friends go there as well, and one of them even takes her young daughter. Last Sunday, my husband and I went to get pedicures, and there was a little bit of a wait, which was no problem at all.
They finished with the client at the spa chair nearest us, and she moved over to the table to have her nails done. A guy dried the spa with the towel that had just been used on her feet and told my husband it was ready for him. Seeing this, I said that it hadn't been cleaned. The guy insisted that it had. I said, no, this lady just finished and moved over to the nail table; it has not been cleaned. The lady herself spoke up and said that it had not been cleaned because her service was just finished. They then proceeded to scrub it with cleaner and a sponge.
They told me to sit down in the spa next to it, which had not immediately had a previous client, but I can only imagine now that it had not been cleaned, because I saw this happen with three other clients in spa chairs to my left. Not one of those spas were cleaned, as I watched employees finish clients and put new clients directly into the same chairs without any attempt to clean the spas.
I certainly won't return, but I want other people to know how unsanitary this salon is. I'm grateful that I haven't had a problem in the past, but especially now that I'm pregnant, it's even more concerning to know that I've been unknowingly exposing myself to such disgusting conditions.
There's no excuse for these sloppy and unsanitary practices, and there are solutions to scrubbing spas in between clients, like using disposable liners. I've reported this to the Lead Compliance Supervisor at the State, but I really want to make sure as many people know as possible.
Time: Jul/13/2018 (a month ago)
Rude Rude Rude! I sent my mom here for a set of nails and pedi. The woman doing her pedi was so rude! When we would ask her a question she would roll her eyes and be very rough.
And they do not know how to do ombre nails
Time: Aug/06/2018 (3 weeks ago)
Super rude nail tech. She did not listen to what wanted. When I asked for her to make the acrylic tip longer, she huffed her breath and rolled her eyes at me. I try not to be a a difficult customer or complain but if you’re paying for a service you should get what you ask for.
Time: Jun/10/2018 (2 months ago)
Worst experience ever. There was 5 people working and did not want to assist me. One customer getting attended too the other 4 made excuses not to assist me.
