Time: Nov/09/2017 (9 months ago)
DO NOT SUPPORT THIS BUSINESS!!! DO NOT GIVE THEM YOUR $$$$$. The manager Nicky has extremely bad business behavior. Very greedy!!! I have been a good customer for 2 years and spent over $600 a year. I got a gel manicure/pedicure at a cost of $63.00 and within 4 days the gel started to peel off. I was unable to stop in and show Nicky there was a problem until day 7 which was a Saturday at which time I showed her that the gel was peeling off. I told her I didn't have time until Monday to have them fixed. She said she would only fix the nails that were peeling and refused to redo the manicure. On Monday, I went in and by then all of the gel was peeling off my nails. There was obviously a problem with the gel or the way it was applied. I have been getting gel for years and never had any problems like this. Nicky refused to redo the gel polish saying it had been over a week and they only guarantee one week. I told her yes I understand which is why I stopped in to show her there was something wrong. After 20 minutes of arguing, she still refused to fix my nails at no cost. She would fix them if I paid for another manicure. BAD BAD BAD business owner!!!! If you have a good customer and you make a mistake, just fix it!!!! This was the second time I had a bad problem at Fantasy Nails. A few months ago, one of the manicurist cut 3 of my cuticles and my fingernails were swollen and sore for three weeks. I did show Ben, the assistant manager. They should have at least offered me a free manicure having to endure pain and suffering for 3 weeks. They of course did not offer anything and tried to keep it hush hush so that no one overheard that I had been cut. I continued to get manicures/pedicures even after that happened. Sadly, this place has some very good manicurist but the management is shady and greedy. They will lose $600 a year from just me when all they had to do was redo a $30 manicure that was their mistake. If something goes wrong, they blame the customer. Take your $$$ elsewhere. They do not deserve to have so many loyal customers when they are NOT loyal to their customers.
Time: Aug/10/2018 (2 weeks ago)
I don't recommend getting pedicures in general because you risk damaging your nails and risk getting an infection.
Time: Oct/08/2017 (10 months ago)
I used to go to this salon all the time. Great technicians. No matter who I got, they always did a good job. However the manager, Nicky, left a bad taste in my mouth with poor customer service. I was a regular (gel manicure and pedi every week or two) and one week the gel polish was bad and turned color hours later. I worked 12 hour days and the soonest I could return was a few days later. Long story short, she accused me of lying and used the fact that I came back days later as saying it was my fault and that I had touched some kind of chemical when I left. I've used gel polish several years and have yet to find a household chemical that would do that. I was also offended because she knew I was a regular customer and did nothing to help. I was extremely disappointed as I loved the nail technician at the time.
Time: Jan/23/2017 (a year ago)
Best manicure I've ever had. And I'm not telling you who I go to because he's always so dang busy
Time: Aug/23/2017 (a year ago)
Best nail place and nicest staff.
