Time: Oct/02/2018 (3 weeks ago)
This is my go to salon, even after moving out of Flagstaff. They are incredibly reasonable and personable. If you are unsure of something while you are there, politely speak up! They won’t be offended and only want you to be happy with the service provided. In my past experience they take no offense and work to fix anything right away. Their prices are reasonable, schedules at time flexible and truly real personable people. I would not go anywhere else (unless you want some bold unnatural hair color...). Heidi is amazing with facials and everything she does, Bordy does fantastic nails and her nail art is delightful. I wish I could add photos to this review. Cyndi is an experienced colorist and listens to your request. Don’t like something? Speak up and they have fixed it for me without it feeling like an annoyance. They understand customer service as long as you are capable of communicating.
Time: Oct/01/2018 (3 weeks ago)
I booked in with Bordy to have nail extensions and I couldn’t be more disappointed. Bordy did my nail extensions without any of the tips, she just created the nail with acrylic because she said it makes them stay on longer (which I thought was a little odd but she’s the professional so went with it). I left the salon actually blown away with how horrific my nails were. I wish I said something at the time but I didn’t want to be rude(?) - in hindsight, I shouldn’t have let my manners take control because she did charge me $45 for them. I went home and took off the ‘goopy’ messy nail polish (you know when nail polish has been unused on the shelf for too long so it paints on thick and messy). I then had to file down the layers and layers of acrylic to make them look remotely presentable and repainted them myself. The nails stayed on less than a week.
I like to treat myself every so often and was really hoping for a nice set of nails that lasted a decent amount of time given I paid $45. I was sat there having my nails done thinking she must be quite embarrassed by the nails and she’ll probably end up apologizing and not charging (they were that bad!!)
I will not be returning to see Bordy at The Cottage Salon and Spa and wouldn’t recommend it to anyone.
I feel bad writing this because she was a nice lady but she really has no business working in a nail salon and I don’t want people to be disappointed like I was.
Time: Oct/04/2018 (3 weeks ago)
Facials by Heidi, Cuts by Cindi, Nails by Heidi and Bordy, always excellent service and very reasonably priced.
Time: Jan/16/2018 (9 months ago)
They do great haircuts here and at very reasonable prices. I highly recommend this place!
Time: Dec/25/2017 (10 months ago)
Nice staff
