Time: Dec/08/2017 (3 months ago)
Ricardo Gomes is a wonderful professional. And he really does wonders!!! His assistant is also very knowledgeable and sweet! I had an amazing experience!
Time: Sep/06/2017 (6 months ago)
Love this place! Very professional and comfortable. Ask for Maria for waxing, she's fast and does a great job. I also did my hair there and look fabulous. All their stylist and employees do a great job. They excel in nails, hair, waxing, facials, and massage.
Time: Sep/21/2017 (6 months ago)
ASK FOR MARIA FOR WAXING! she is fast, efficient, kind, and picky! She pays attention to all details and completes the job with a smile. Maria, thank you so much for complying to all of my requests. I cannot speak to any other services here.
Time: May/07/2017 (10 months ago)
I like this place. They are great and I got a haircut. My cut was done to my request. He listened to what I wanted and I walked out exactly how I envisioned. This place is a good salon with stylist that have a lot of experience.
Time: Jun/29/2017 (8 months ago)
The manager told me that she will call me back she just needs to talk to the owner. That was last week and I still haven't heard back! This is the worst customer service and hair service I've ever experienced in my life!!! Also my hair is so damaged from being bleached and dyed... for my hair color to look the exact same as it did before my hair appointment here.
DO NOT GO TO JUNIOR!!!!!!
HE WILL WRECK YOUR HAIR! HE DOESN'T LISTEN TO WHAT THE CUSTOMER WANTS, AND DOES WHAT HE WANTS. I SPENT A COUPLE OF DAYS BEFORE THE HAIR APPOINTMENT TO CREATE A PINTEREST BOARD WITH HAIR COLOR INSPIRATIONS. I TOOK MY TIME EXPLAINING THAT I WANTED MY HAIR A LIGHT BROWN SHADE (ALSO NON-BRASSY). MY CURRENT HAIR COLOR WAS MEDIUM/DARK BROWN. I SPENT $150 FOR JUNIOR TO DAMAGE MY HAIR AND FOR IT TO LOOK THE SAME? ALSO THEY WON'T REFUND MY MONEY. I'VE WENT TO OTHER SALONS AND DYED MY HAIR MYSELF, AND IT'S NEVER BEEN EXTREMELY DAMAGED LIKE THIS. WAS HE EVEN TIMING THE BLEACH & DYE SESSION?
SO AVOID THIS SALON AT ALL COST! There are plenty of salons in Manhattan, do your research and read reviews. Also get someone that is an experienced color specialist. Maybe I should have made an appointment with the other stylist. If that's the case, why did they hire such a horrible stylist (Junior), he's not experienced at all and he's wrecking the salon's reputation!
I don't usually complain, but my opinion has to be heard to save someone. If they tell me now that they will refund my money if I take off this Google review, I will reject that. I really want to save other potential new customers their time, money and hair!
This was the first and last time I will go to Maria Bonita. Don't base your opinion on nice Instagram pictures (that's what I did), based it off of real customer experiences.
*** UPDATE: OWNER REACHED OUT TO ME ***
The owner, Fernanda saw this review and texted me. (I'm assuming she got my cellphone from their system.) She was professional and was concern about my bad experience at Maria Bonita. She said that this was the first time hearing about my experience, so the manager didn't tell her. I'm assuming the manager told me that she will call the owner so she can just get off the phone with me and never call me again. The owner mentioned that she will retrain the manager and Junior (the stylist). Which I find a relief. So they can better accommodate their future customers. Also the owner mentioned that I will get a refund for my trouble, which I think that was very professional of her. She handled the situation I went through gracefully. To be honest, I wish I requested any of the other stylist. I would probably be happy. I still can't recommend Junior to anyone, I would never wish that upon someone. The Instagram photos that originally interest me to go with Maria Bonita was from their top stylist. So I would recommend at least trying their top stylist.
