Time: Aug/01/2018 (2 months ago)
I'm only giving it a 2 because I'm still waiting on my services to be done. Upon arrival, the manger I assume, is on her phone asking can she help. I tell her I have an appt and I wanted to get my daughter's toes painted as well. She proceeded to look at me like I'm crazy, my daughter is 5 and we do this often. She asked me to pick out my color and my daughter proceeds to say she wants to pick a color, of course I'm not stupid, I will pick it up for you. The manager says "aye don't let her pick it up because she will break it." I'm sorry...aye isn't the way to get my attention and I'm not an idiot!! Kids do drop things but don't come at this situation that way. I wanted to walk out then but just because my co-worker was here, I decided to stay to give it a try. As of now, I've been waiting for 20 minutes in water for a pedicure for an appointment that I scheduled. But the place is nice, the manager just has poor customer service skills.
Time: Aug/23/2018 (a month ago)
I'll start by saying that I rarely post a bad review and I rarely complain because being in the service industry is tough, but I didn't know I could leave a nail place so upset.
I should have gotten her name, but I definitely had the girl who speaks the least amount of english. She didn't ask, but I explained that I like a slightly rounded nail. She COULD NOT FILE MY NAILS STRAIGHT - I couldn't believe it, I just kept pointing out that nails were completely crooked. She would nod then file away, but they'd still be crooked - I finally just gave up and she started doing the dipping. A few nails had a ton of clumps and she looked confused and frustrated - She would get the other girls attention and they would talk about it in another language, then she'd move on. It didn't seem like she knew what she was doing.
When she finally finished up, there were about 4 or 5 nails that were bumpy, but one was pretty significant. Even though they were closed, I had to point it out and the crooked nails. Then a different girl started working on my nails - First the nail I pointed out, then the other few which she obviously didn't need me to point out because they were messed up! I told her that a few of my nails weren't even straight and she started filing away into a perfect square with no care what I wanted. Now it's taken me a solid 6-7 months to get my nails long and now they are gone!!! Oh and I'm getting married in a month! Thanks!
I was there for over 2 hours. There was no apology, no discount, nothing. They could care less. it's been one day - I have crooked square nails, a chip and my nails are so short, there's nothing I can really do about it at this point. MISERABLE!
Time: Sep/27/2018 (2 weeks ago)
First manager needs to learn pr skills. I had a pedicure done that did not involve any scrubbing of the legs needless to say had to pay for it. Picked a colour that when applied dint match to what i picked but they insisted its the right coloir. To add salt to injury the gels started peeling off after a week. Worst pedicure there please do not go there not unless you want a job badly done with the staff outrightly gossping you in their language.
Time: Aug/26/2018 (a month ago)
If I could leave them 0 stars I would. I will never in my life step foot inside this nail salon and I encourage everyone reading these reviews to not waste your time! This is the most unprofessional “business” that I have ever encountered. I made an appointment with Savannah on 08/07/2018 before a scheduled vacation. I specifically made an appointment, because I had other appointments ALL week (I was flying out Friday evening.) When I arrived for my appointment, Savannah had not checked her appointments that day and was in the process of helping another customer. As I was standing right in front of her she checked the appointments and realized that she missed me. She asked me if I could come back at 7, but I had made plans right after my appointment. Normally I would have been fine with waiting but I clearly made an appointment because my schedule was hectic that week. I told her I could go do what I planned on doing after my appointment and be back by 7:15/7:30, because they closed at a certain time. Tammy (manager or owner) would not agree to that. Savannah asked me if Tammy could do my nails instead, I hesitated b/c I’m familiar with Savannah’s work but I proceeded to say yes (apparently they did not hear me). Savannah and Tammy switched customers so Savannah could do my nails. 3 days later (Friday) my nail broke so I went back to see if I could get it fixed. I stated that I did not have time to wait for Savannah and I was willing to pay someone else to fix (it was one nail and easy to fix). As Im waiting they call someone else who arrived AFTER me, so of course I questioned that as I previously stated that I would PAY someone else to fix. Eventually I hear Holly complaining to Savannah about me saying that I would have to pay to have someone else fix. So I interjected and stated what I already said, I don’t mind PAYING. Holly had the AUDACITY to call me difficult from my last visit (and she wasn’t even there that day!). How DARE you call a customer difficult when the customer MADE AN appointment!! Most businesses try to accommodate when THEY make an mistake. Regardless, who talks about customers in their presence?!? Tammy decided she wanted to argue with me b/c I didn’t want her to do my nails on the date of my appointment. Again, I had an APPOINTMENT with SAVANNAH for a reason, but I was still willing to have someone else do them. Savannah proceeds to tell me that she can’t accept any more appointments b/c they get busy, as she proceeds to take an appointment (from someone that I know) over the phone right in front of me . I was actually texting that person as she called to make the appointment. Now I will state that although Savannah forgot my appointment she is one of the sweetest nail techs I’ve ever met. This review is on the lack of professionalism of Holly and Tammy. It is clear from the way she is arguing with customers under their reviews that she lacks the basics of running a business. On my previous visits, they would complain about customers to me WHILE THEY WERE STILL THERE! that should’ve been a red flag. DON’T GO HERE!!!! I have never been this disrespected in my life.
Time: May/10/2018 (5 months ago)
I visited Pansy Nails approximately 2 weeks ago and I was very pleased with the services I received. I had the Citrus Pedicure and a Gel polish on my hands. Holly and Joy (I hope I have their names correct) were excellent and attentive to my needs. I will definitely be returning.
