Time: Dec/28/2018 (3 months ago)
Wow. Called the East Village location because online booking was not working. Woman kept telling me to book online because she couldn't do it either. I kept explaining this was not working. She seemed supremely uninterested in getting the business, and wouldn't even write down my info. I gave up. So rude. If that's what the phone service is like, glad I skipped going.
Time: Jan/25/2019 (2 months ago)
I only gave this place a 2 because of my nail tech. She was good to an extent, but my whole experience was awful. I'll continue to go to the Walker street location instead of dirty Jones with unhappy employees who dont truly care that I payed good money for a bad experience. I arrived early yesterday. I was the last app of the day. As I recieved my pedicure a mouse ran around. I told them and they laughed and did nothing. I'm from nyc, originally the bronx, now mid town but they should have done something. That's so disgusting and dirty. She finished the pedicure and hardly massaged the lotion. I was rushed out. I couldn't fully dry my pedicure as all employees had coats on staring at me in an obvious way. I told the tech I suppose ill take a taxi so my nails would remain in their plastic paper sheet so I could walk outside and not put my sneakers back on and ruin what I just payed which was $120 including her 20% tip. They wouldn't even wait for me to have my cab arrive so in the freezing cold with the paper slipper I stood on the street waiting shivery. I worked in the spa industry for 13 years. I would never ever treat my client like that. unreal. And the mouse. My job would have compt something but I'm not ever going back. Walker street does it right. This place was a costly dump.
Time: Jan/20/2019 (3 months ago)
A cozy, relaxing environment with great service.
Time: Aug/28/2018 (7 months ago)
Pedicure is professionally done but the place is a bit less spacious than the one in TriBeCa. Staff are just as nice though :)
Time: Jan/18/2018 (a year ago)
Almost in tears. The night before I am to get married at city hall, I went to get my nails done and had one of the worst experiences.
First, they reuse the same stick when waxing despite the price-point.
Second, when it came to the nail art, she only put one coat and blamed my nail for still showing through when I pointed it out, even though it would only require one more layer to cover it up properly. Most egregious, I was told not to expect it to look like the nail art menu as that was computer generated and not on real nails.
Third, worst of all, I showed on time for my appointment yet was rushed out and told my nails would try faster in the cold air rather than a fan in an effort to get me out the door as they were closing. If they were to close at a certain time, then they should have not accepted the appointment.
Fourth, when it came to paying, they got upset that I didn't pay in cash even though there was nothing related to paying cash on their website.
This was the final product; a far cry from what was advertised. These are the nails I have to have on my wedding day. Stay away. It used to be a high-quality place, but this is unacceptable.
