Time: Mar/02/2017 (a year ago)
I have been an Image client for about 3 years. I am a client of Alan, the owner. I am always happy with my hair when I leave the salon. It is always what I had in mind. Alan and the team are extremely talented. You can tell by the "heads" that walk out of the salon; always flattering.
They run on schedule and the prices are fair. I recommend Image Salon
to men and women alike and all ages. They are the best.
Time: Feb/07/2018 (6 months ago)
Good salon with Worth job.
Time: Jan/28/2017 (a year ago)
I've been going to this place for 15 years. Their prices are reasonable and the people are very friendly. I have a very busy schedule and they always manage to squeeze me in.
Time: Sep/06/2014 (3 years ago)
The people there are wonderful from the shampoo people to the stylists. Everyone is extremely pleasant and they do a great job of giving the customer what they want. The price is also very competitive which is great in the city.
Why not 5 stars then? Simple. Convenience. I was just told that they don't want to take credit cards any longer. This is 2014. Like many people I do not carry cash around -- especially in the city. The last thing I want to have to think about it having to stop at the bank to get out the exact amount of cash I'll need to get the job done.
I was in the credit card business for years and if the cost of taking cards is too high for them then someone isn't doing a good enough job of getting the right provider. There are countless ways to cut that overhead that 90% of businesses never look into. As a result, customers need to be inconvenienced. I will often make a decision on the spur of the moment as to a service or a tip level that a cash requirement will entirely quash. This is typical "penny-wise/pound-foolish" thinking. As a result, I'm not sure I'll be returning, which is a real shame.
Time: Feb/23/2016 (2 years ago)
I was very disappointed in this hair salon and their customer service. I asked for blonde hi-lights and the stylist insisted on using a toner with it to blend the color. He ended up using a darker toner than he meant to (didn't read the bottle before using it), which resulted in an unfavorable hair color (light brown with an orange tone to it). He put another lighter toner in and it still did not lighten up enough. He then tried to strip the color out. I had a charity ball that night and was very disappointed in the color and texture of my hair. I was told that the color should lighten up over the next 2 weeks and to use dish soap in my shampoo! It still hasn't lightened up at all and feels really rough. I wasn't charged for the color but was still charged 50 dollars for a haircut! I was very disappointed that I didn't get a completely free service or a voucher to come back another day when I had free time to correct the color of my hair. While the stylist was nice, just based on the way the mistake was handled, I would not recommend this place.
