Time: Mar/30/2020 (2 months ago)
These people are very talented, kind and gifted. I have been going here for over 5 years and am always pleased. Best to call ahead for an appointment but usually can get in quickly. ALL the staff are great!
Time: Oct/03/2017 (2 years ago)
Overall awful experience. Context: I live in Lexington (where I generally get my nails done) and commute to Louisville for work everyday. I have an upcoming trip and thought it would be much easier to get my nails done in Louisville, during lunch, so that I would have time later today to finish packing, etc. I went in to All Pro Nails to get SNS, which I love and have been getting for two years. A friend of mine gets shellac there and referred me to Kelly, with whom I made the appointment. First process to SNS: remove/soak off the old polish. It was different but kind of cool. Second process: length and rough shape. This is where it went downhill quickly. I cut the first one to show the woman how long I wanted them; she cut and shaped the rest. They were uneven, to the point that I could really feel it with my thumb and when my nails were tip-down in the table. I mentioned it and she disagreed. This led to me moving my hands around and physically showing her. She still disagreed so we went round and round for a minute or so. She then got frustrated, said she would put tips on the short ones, said something to the woman at the front, and said that Michael would finish my nails. I was confused and asked why she wasn’t going to finish; she said that she didn’t understand what I wanted bc they were all the same. The front desk woman then came over to ask what was wrong and I explained that I just wanted them to be even; Kelly started speaking quickly to her (I couldn’t understand and it’s awful to feel like they are talking about you); and the woman said that Michael would finish bc Kelly wasn’t feeling well - she told me to move to the table in the far side. I looked at my watch and it had already been 45 minutes. I had to leave.
Overall the issue could have been easily resolved... it’s not the end of the world and should be an easy fix! It’s the way that it was handled that was terrible. So I wasted my lunch and now have an appointment at my usual place in Lexington.
Time: May/25/2020 (a week ago)
Been a FAITHFUL client for over 10 years do not go anywheres else. Love some Michael and Amy. ♥️
Time: Mar/23/2020 (2 months ago)
First experience was amazing but it has steadily gone down hill each time I go back. They rush, sometimes they are too rough and it hurts and depending on who does your nails they will chip or break within a week. I would have recommended this place initially but they clearly don’t care much about existing clients
Time: May/28/2020 (in the last week)
They have ALWAYS TAKEN GOOD CARE OF ME EVERY SINGLE TIME IVE EVER WENT THERE
