Time: Aug/30/2018 (3 weeks ago)
I had an appointment to get a little color in my hair this past Saturday. I’ve never colored my hair so I was really looking forward to it. My appointment was at 1:00 and I arrived before that time.
At 1:10 I asked the lady at the counter what about my appointment at 1:00? She said she'd radio and ask the status of the person who was to do my hair and that she'd get back with me. I was given a lecture at how these were students and they were in training and things can run behind. I was told to be re-seated.
At 1:20 no one had gotten back with me, so I again asked the same lady about the status. She apparently didn't remember me and asked me what I wanted. I again explained. She said no one had gotten back with her and that I could be seated.
At that point, I said, No, I wouldn't be seated and that I wanted an answer. So she went and asked another girl at a computer terminal and they were in lengthy conversation. The lady came back and said that they didn't know where my hair person was and that she apparently had left the building. No apology, nothing.
I then asked to speak to a manager and was told the manger had left at noon.
Also, the last time that I got my hair cut (a simple hair cut, nothing unusual) at Aveda, it took 1 hour 45 minutes -- this was because there was a lack of instructors and so most of that hour and 45 minutes was spent waiting.
Only go if you have LOTS of extra time to spend.
Time: Jun/23/2018 (2 months ago)
Aspen was profoundly conscientious with exquisite attention to detail. Holland, her instructor is without equal! -- very hands on and attentive, frequently checking results and skillfully knowledgeable. I felt I was in very good hands and it proved true! -- I had had a few recent blunders there but my confidence is restored. Holland deserves a raise -- and a big one!!
Time: May/28/2018 (3 months ago)
I always have such a fantastic experience at the Aveda Institute. The students and educators are very professional. I get a partial highlight, new growth fill, and toner. I am very happy with the color. My stylist was Kelli and she did a wonderful job. She really has a true talent.
Time: Apr/18/2018 (5 months ago)
One of the best places to get a spa treatment without the EXTREME spa prices, if you have a budget for your needs, the school can help you schedule an awesome appointment in doing your spa needs, there is a caution these are students who are training to enter a spa career. If you are unsure have not... call them they can all guide you through the process. Each student builds a portfolio for all hair styles, to help you find the best style that best suits your needs. You are not obligated to buy any of the Aveda products however the products do last for about 12 months depending on each person's use.
After two visits I have been extremely pleased with my stylist who will be moving on in two months but many of here classmates are being referred to me.
Time: Jul/11/2018 (2 months ago)
My first experience at Aveda was great, however, the second time I got a brand new student who cut my hair so unevenly it was laughable. My problem wasn't with the student because I know she's learning, my aggravation comes from the instructor who told her my hair looked "perfect" and she did such a good job. When I pointed out that it was shorter in the front and uneven, the instructor asked me if I wanted it that way! Just make sure you request a student with more experience since you can't trust the instructors to correct mistakes.
