Time: Dec/19/2018 (a month ago)
I had booked the incorrect service and with Solina and after my visit Solina just did not have the time to do my hair considering the work i needed, but she fit me in and started the process in fixing my hair. Glam House text line is always responsive at almost all hours and very helpful, despite the negative reviews I will be going back. Prices are very reasonable.
Time: Jan/09/2019 (2 weeks ago)
They have bad reviews for a reason. I asked about the process for powder when booking my appt. And told receptionist I was going to be on my lunch break, she said that it was just like gel, it was not I spent two hours in the salon because the process for powder is very different. The process for taking off gel is them sitting you on the pedicure station with your hands in cold acetone, the salon was freezing and their solution was to give me a blanket that looked like it hadn’t been washed in a year. The receptionist we’re having juvenile conversations, the parking was a nightmare. The manicure came out terrible. I would not recommend this place to anyone. They do a very good job of marketing their Instagram but that’s about it.
Time: Oct/12/2018 (3 months ago)
I have really enjoyed my experiences here. I am always treated with the best customer service. Arielle did a magnificent job applying balayage highlights on top of my black/brown dyed hair. I received many compliments. Angelica did a fantastic mani/pedi. I noticed she was very detail-oriented. The salon is very charming and staff is friendly and inviting. They listen to their customers’ needs, which is reflected in their weekly specials. I highly recommend them and have been to both friends and colleagues.
Time: Oct/13/2018 (3 months ago)
Horrible customer service horrible experience. I booked online for a balayage and I even messaged the stylist on Instagram to make sure that I was booking for the correct service and also to see the price range but of course no response. After waiting 2 weeks for my appointment... I even called off of work. My appointment finally comes around I drive 45 mins all the way there and the lovely stylist tells me I booked for the wrong thing and I needed to book for a color correction. How am I supposed to know that when the only thing I knew was I wanted my hair to look like a balayage?! She told me she didn’t have enough time (even though there was no clients after me) and that I would have to reschedule. I asked her if there was anything alternative that I can do today start the proccess of fixing my hair so it would look a little better but of course nothing could be done cause she didn’t have time!! When I tried to reschedule with her she told me all her appointments are booked for 2 weeks and I told her I needed my hair done soon because I had an upcoming event and she told me sorry there’s nothing I can do except put you on the waiting list. Like really if you going to reschedule me at least try to accommodate and be helpful. There was no solutions... waste of my time.
Time: Oct/05/2018 (3 months ago)
Went in for a scheduled balayage with Solina, after seeing the salon’s IG and liking their work, when I get there, they tell me that I need to do a color correction on my hair and that it would take too long, after driving with traffic for an hour to do my hair, and very well knowing that what my appointment was for. Ended up going to another hairstylist the next day, no color correction needed and she provided exactly what I wanted. Definitely a dissapointment, if what you’re going to do is a consultation on my hair then you should have that option when booking an appointment, don’t just make people drive over there for no reason.
