Time: Oct/24/2024 (3 weeks ago)
The male employee who did my nails this evening was told by his coworker before she left and was told by myself that I was getting a full set without shellac which I was told was $35. He did a full set without shellac and charged me shellac pricing which is $45. I stated to him that he did not do shellac. He then continued to say he did. It was only him, myself and another female employee there after closing so I think he waited until the owner left to up charge because I came in late even though the doors were still unlocked and the open sign was still on. I’ve been going to Diamond nails for years and I will not be returning.
Time: Jun/08/2024 (5 months ago)
Got my nails done yesterday, asking for short stiletto nails. Tina did my nails for me and she seemed a bit annoyed by my requests when i would ask for her to do small fixes, and my nails still didnt end up being the shape that i wanted, being almond instead of stiletto, and one of them crooked. But from asking a couple of times she seemed peeved so at that point i just wanted to leave.
She also nicked me pretty good on two of my fingers by my cuticles, and i ended up having to grab liquid bandage for them to stop bleeding.
My nails are pretty, she did a decent job but she just wasnt the friendliest and wasn’t compliant to what i was asking for.
Unfortunately I dont think i will be back.
Time: May/31/2024 (5 months ago)
Title: Disappointing Experience
As a former loyal customer, I feel compelled to share my recent encounter at this establishment. Unfortunately, it left me deeply disappointed.
I patiently waited for over an hour without any explanation. To my surprise, several other patrons were serviced before me, and I felt overlooked. Transparency about wait times is crucial for managing customer expectations.
The lack of communication and the extended wait time reflect poorly on the business. As someone who values efficient service, I believe this falls far short of acceptable standards.
Diamond Nails Inc needs to address these issues promptly. Clear communication and better wait time management are essential for retaining loyal customers.
I hope this feedback contributes to positive changes within your organization.
Time: Jul/07/2024 (4 months ago)
I have been going to this place for several years. Started with them back when they were located in Northland Mall. Wonderful staff!!! They are all very nice! Have to give a special shout out to my girl, Diane, she gives the " best" pedicures ever!!😄😄
Time: Jul/25/2024 (3 months ago)
I have been going to this nail shop for at least 10 yrs. The people in here use to be great now they walk around hollering at other employees for giving good customer service or if they are taking to long. The guy I use to go to just up and walked out I see why now because they are very rude and nasty especially Lin. Don’t let a man come in and Tina will forget all about you. They have lost me and my money.
