Time: Feb/04/2020 (6 months ago)
Terrible policy and customer service. All policies are to protect and secure the company and against customer's satisfaction. If I pay monthly for massages and want to transfer one because I have 10 pending massages I think it should be our right to do so. We paid for it so why can't we use it with Someone else especially when I make an extra $10 from the transaction of transferring it to somebody when you already make enough money. Also if I cancel my reservation prior to 24 hour notice you will charge me regardless but if you cancel because you're there upest is sick or what not there's no benefit to the customer we just have to reschedule. Avail the terms of policies for this company are against the customer's satisfaction. Every time I go in there I feel like a salesman is bombarding me to upgrade or add on something to my already 10 minute short massage.
Time: Dec/19/2019 (8 months ago)
The massage therapists and aesthetician that I prefer to use are top notch. Their customer service could be improved.
Time: Sep/16/2019 (11 months ago)
My first time here yesterday Sept 15th, 2019 which was a Sunday! I was in so much pain from overworking myself cleaning house. They were able to get me in the same day (very unusual) with therapist Robert. He was EXCELLENT! Professional, experienced, superb bedside manners. He listened to my needs and focussed the massage on the areas of the most trouble. When I got up from the table I was dizzy. That always tells me it was a great massage. I highly recommend Robert at Massage Envy 🙂
Time: Apr/19/2019 (a year ago)
I would not recommend ME at Monkey Junction. I had 14 unused sessions, when I booked online for a 90 minute massage, it stated that I owed $143 at the time of service. I called to confirm that I would not be charged, they stated that I would be charged because my “wellness membership” had been cancelled in January. (My card had been stolen, and they had the wrong card on file) I cancelled my appointment, only to be told I would be charged a $71 same day cancellation fee. So, my options were to show up and pay $143 or cancel and pay $71. How exactly do you charge that much for a same day cancellation fee? I don’t have a contract with ME, you cancelled it and deleted my 14 sessions. After paying $910 for un-used sessions...that they had “tried repeatedly” to reach me to update my card. Also, when you “freeze” your membership you pay an additional $60. Nice little scam operation you’re running here, Massage Envy.
Time: Jan/18/2019 (a year ago)
My boyfriend and I get a massage about once a month. We recently got a membership and it is hands down the best investment I have made for my health. The staff is wonderful and they cater to all of your needs. I always look forward to my massages and I always leave feeling satisfied.
