Time: Jul/26/2018 (a month ago)
I had the absolute worst experience I’ve ever had at a nail salon when visiting Hoboken nails last weekend. I had to change my appointment from Saturday to Sunday and boy was that a mistake. I had an appointment for an acrylic fill and I should have left when the person doing my nails told me she wouldn’t do acrylic and would only do a gel fill. I decided to stay and let her do the fill and once the gel was set I realized the job she had done was awful. There was at least a half an inch between my cuticles and where she applied the gel and when I said something to her about it, she tried to tell me that’s how it’s done. Although I prefer acrylic fills, I’ve had a gel fill before and knew without a doubt that was not how it’s done. When I pressed her on this and asked her to fix them, she literally YELLED at me. Who does this to a customer??? She never apologized nor did she offer me any type of discount after acting in this manner.
She was clearly having a bad day because she looked miserable and was very nasty to the other employees at the salon but it really is no excuse for treating a customer this way. My prior experience at the salon was great and I really hoped I had found my new nail spot but I will NEVER return to a salon where an employee would treat a customer in this way and not even apologize. Do yourselves a favor and look elsewhere for a nail salon unless you enjoy paying to be verbally abused.
Time: Jul/24/2018 (a month ago)
i have tried many nail spas in hoboken and the service is usually pretty bad. However this spa is a magnificent except! No rush service here, and the job quality is great as well! The staff are friendly and efficient. This will be my go-to nail spa from now on
Time: Aug/04/2017 (a year ago)
This was a wonderful acrylic fill in. Go see Sandy. I don't know if this is normal, but southern salons dont typically give you a hot towel for your hands. This was great! I am very particular about my nails, and this was awesome.
Time: Aug/11/2016 (2 years ago)
Worst nail experience of my life! I had to stop in Hoboken and needed to get my nails done that day so I chose this place. My nails are healthy and naturally long. I had gel powder on when I went in. They do not do gel powder which is not a big deal I said I would be fine with a regular UV gel but the lady (Nicole) could not understand what I was saying. After trying to explain to her for 15 minutes what I wanted she still didn't get it. The "manager" came over and tried to tell her what to do and she still didn't understand. I was frustrated at this point and wanted to leave but the lady wouldn't let me! She then left my old gel powder on and glued down the sides that were starting to lift up..........then she put UV gel on top!! They literally started to peal off 2 days later and on top of that my nails are ruined from the glue! I would have gone back to complain but I do not live close and didn't want to waste my time.
Time: Jun/01/2017 (a year ago)
Been coming here for years and have always had a good experience. Alicia is awesome.
