Time: Aug/16/2018 (in the last week)
Customer service is very poor and they never speak to the customer only to each other! The place had no patrons except me and they kept me waiting for about 20 min.
Time: Feb/17/2018 (6 months ago)
Don’t ever go there my nails are all cut up and bleeding. I’m at urgent care now. I put a stop payment on this charge. Awful service and awful nails. Left a picture on yelp of my nails.
Time: Sep/14/2017 (11 months ago)
After Henry left, the serve has really gone down. In Dec., I went to get refills plus a pedi for my husband. The men in the shop refused to give him a pedi, but I didn't know that was happening until I noticed he was skipped 3xs. He had his feet in the water for over an hour and half before we decided to leave without him getting the service.
Since I had been a loyal customer for 2+ years, I decided to give them another try yesterday. I was charged $40 for a refill, the service was poor with no smiles or greetings, they didn't give me my $10 off for the rewards card (told me next time which I was told last time), and apparently they no longer do the paraffin wax as part of the service.
They demonstrated that my business was not appreciated, so I will continue to take my business elsewhere for now on.
Time: Jul/05/2017 (a year ago)
This place used to be greats until they got a new manager or owner. I have tried to give this place a chance, but I am just appalled with the customer service. I'm not sure if she is the owner or manager, but the woman that seems to be in charge is the rudest woman I have ever encountered in a business. She communicates horribly, is sarcastic, and rolls her eyes at customers. I got a mani and pedi and left a generous tip and she asked if that is what I was leaving for both people. I heard her ask three other customers about their tips too, who does that? The last straw was when an elderly lady came in with her grand daughter, they both wanted pedicures. The customer wasn't understanding the managers questions and she manager was so rude to her. Rolling her eyes and yelling. I will not be back.
Time: Dec/12/2016 (a year ago)
They used to have wonderful customer service. Now, not so much. The new manager is rude. I spent $75 on gel nails and toes. The gel like coating peeled in 2 days after a nail chipped. When I brought this to her attention, she argued with me, raising her viice, then began to talk about me to her co workers. Very unprofessional.
