Time: Feb/17/2019 (4 weeks ago)
This review is from my best half. The place is on Ellsworth drive, so you can combine shopping with spa visit. The nail service is good, all instruments are sterilized. They accept walk-ins and have reasonable prices for a spa. Some people comment on smell but or the problem was fixed or it was an imagination, no smell at all. Whoever is looking for a shellac removal - they doing it pretty well. Finally you can send your send your worst part down the street to the Irish Pub 😉
Time: Dec/05/2018 (3 months ago)
I was a regular customer in Kibana specially for my hair. I decided to try their facial and eyebrows. Unfortunately that went very wrong. My eyebrows were waxed with very hot wax and the skin below my eyebrows was burnt. I do not wish to tell the name. This happened 2 days before my engagement. I had black spot and I called to ask if they can help me to get rid of this. The manager asked to visit the salon and when I did, she just looked at it and said it will go away in few days. And here I am after 3 months, I got married and I had so many parties in between. I applied lot of foundation to cover the burnt area. They never called back to ask if I was doing ok or helped me with anything. I have experience with places who make mistakes but they try to hard to rectify it. Kibana was unlike them. I am very disappointed. I was a regular customer because I live close by but now I go to a different place. The place is super expensive in the area so you have definitely better places to go.
Time: Nov/06/2018 (4 months ago)
First time at the salon to get my weave on, the scalp massage i got during my hair shampoo was awesome. Friendly staff but quite expensive.
Time: Aug/19/2018 (7 months ago)
I had an amazing pedicure here, done by "Jay". She did a great job. I've also had massages, and a milk & honey bath. I like the fact that they've created an environment that feels separate from the business of downtown Silver Spring. My only issue with them currently is that the place actually smells. Spa's are not supposed to smell. People go to the spa to relax, and have an enjoyable experience. Upon walking in recently the entire place smelled like a dirty mop, or stagnant water from a plumbing issue. PLEASE address that because I almost don't want to come back for that reason. Luckily the pedi is enough to make me return for now, but lets get rid of whatever that putrid smell is. Thanks!
Time: Mar/05/2018 (a year ago)
I walked in after leaving Scissors & Comb where the reception for my scheduled cut was indifferent, icy. Little to no eye contact, no smiles, really weird vibe, so I left. I was also the only African American in the salon at the moment. Definitely did not want to force my money on them.
At KIBANI, I asked for someone experienced with natural hair. Donna was recommended, we talked, I had a picture of the desired cut and Donna did a great job. She really listens and is able to effectively talk with you about how a cut needs to be executed to get the desired results, then she does it. Very professional and considerate personality too.
