Time: Jul/27/2016 (2 years ago)
I haven't been to this salon, but today when I called to see if they did eyelash extensions I was told no... I figured hat would be the end of the call.. But the lady who answered the phone took the time to give me the name and phone number that did have the service I was looking for. That is customer service at its finest!!
Time: Sep/30/2015 (2 years ago)
I found this through Groupon since I'm newer to the area. I've been here a few times with stylist Tonya over the last year since. She's a pleasant personality and seems nice. The first time I asked for partial highlights and having dark hair I knew it was prone to brassiness. She insisted it wasn't that warm and didn't tone it. I felt a little dismayed, but ended up toning it at home after no response for her after I mentioned it. I returned to add additional highlights and it was okay but still a tad brassy as before. Again no toner. I'm not trying to be nitpicky, but I've been highlighting my hair for 15 years and they always tone it. I've never quite had this problem. Almost a year goes by and a friend gifts me a Groupon to her again for my birthday. A bit weary, but I said why not give it more try? I made my appointment and asked her to just blend in my grown out highlights in so they didn't look as harsh. My hair ended up looking like three tones...she said it was balayage when I had asked for partial highlights. It wasn't close, but hey I'm not the hair stylist. Again it was a bit brassy, but I thought I give it a few days. I paid her the extra money she said was for extra work. Groupon was $54 plus the extra $20 she asked. A few days later the brassiness started bothering me...I tried my purple shampoo to see if it would help, but not much. I texted her nicely about it toning it. The first time she didn't respond, so I tried again a few days later, then she responded it would be an additional $25 but it probably wouldn't make a difference. However she mentioned the Groupon was only for first time customers and she accepted it anyways. I explained to her she didn't have to accept it if that was her policy (mind you in says no where in the Groupon) - it was a gift as I told her. I would have been happy to pay her in full and did pay her as she asked. Groupon was $54 plus what I paid her extra. Her partial highlights cost $65 and the value paid was $74 for her services. Besides the Groupon issue, communication issues, and color issue - I'd rather go elsewhere where a little courtesy goes a longer way. I have no problem paying for full services but then I expect full services then.
