Time: Aug/30/2018 (in the last week)
Had an ultimate Spa and Salon day only to have a horrible haircut and color outcome. The moment while there it was all glitz and glam until your home and realize how overly priced their “talent” was. Scheduled a full head of highlights and was never told I was charged the same price for a half set until at home and had to call for being overcharged.. said that their was “toner” that had to be used. That’s their job and the price was set before even touched my hair so how would they know that would be the reason why? ... Fake. Not to mention it was never negotiated that I would be given a half vs. a full head of highlights. & the cut was the exact same when I came in. — UPDATE— The guest services had reached out to myself and said “Nothing we can do.”
Time: Jun/18/2018 (2 months ago)
I absolutely love this salon. The atmosphere is calming, salon is always spotless, and service impeccable. I always leave feeling more relaxed and dare I say beautiful?!
Time: Aug/13/2018 (2 weeks ago)
I booked an appointment to have a trial run for an updo for my grandson's wedding next month. The stylist was very nervous and obviously did not know how to do an updo. I brought pictures of styles I like, but told her to do what she wanted. The only request I had was that I wanted fullness in the crown. She never did put it up. She put a few bobby pins in and then curled it into long ringlets. I never did get an updo. They wanted to charge me full price for this. They said that the stylist said my hair was too layered for an updo. My hair is over 12 inches long and all one length. The short hair at the nape could have been covered or blended.
On to round two: A dry run of makeup. I told the woman that I normally wear a lot of makeup so she could "go for it." She did airbrushing. Which was amazing. Unfortunately, she didn't do any contouring. I asked her to do it and she said it was too late. I thought that I was getting full makeup, but, she said I have to ask for contouring. How did I know that? Shouldn't she have asked what I wanted first? Then, her excuse was that normally people want natural makeup for a wedding. I am not the bride! She then became nervous and started picking up the wrong brushes. I now had a red streak across my lower jaw because she was trying to contour, but she said she picked up the wrong brush.
I spent the rest of the day crying.
Time: Aug/14/2018 (2 weeks ago)
The facility itself was beautiful. Unfortunately, the reception staff was not welcoming/friendly and I also felt the service provider showed a lack of interest/friendliness as well. Too bad as it has such potential.
Time: Jul/23/2018 (a month ago)
Great salon. The space is beautiful, love the Aveda smell as you walk in. After you get checked in, they give you something to drink, water, coffee or tea. They take your coat to hang it up for you if you have one. There is a wonderful snack mix to nibble on. The bathroom is always clean. I see Amelia and she does a great job with my hair. She's very sweet. They have music going all the time. Of course you can buy Aveda products. They aslo do facials, waxing, etc. Would highly recommend.
