Time: May/14/2018 (3 months ago)
LOVE this place. Walked in and was told 20 minutes to wait, only had to wait maybe 10 minutes. I got a pedicure and dip nails. The place was clean and the girl I had was awesome. She was really nice, professional and really good. One thing I noticed, while I was getting my nails done- many other returning customers came into the store. They knew everyone's names, including their husbands, asked them about their kids etc. This speaks volumes to me that there are so many return customers that come back specifically to get their nails done here.
Time: May/17/2018 (3 months ago)
Horrible and slow service. Not enough experienced staff. Waited almost 2 hours just so one of the nail techs could tell me she doesn’t do fake nails. Really!? Let someone who just came in go in front of me and told me it’ll be another 30 minutes when someone else is available. So I walked out. I’m all about good customer service and they just don’t have it. That would’ve been my first time trying them, I’ll NEVER go back rude and just didn’t care.
Time: Apr/10/2018 (4 months ago)
The place is always packed it seems and I do like the atmosphere. I gave it 3 stars because I love Mai! She takes her time and does my nails right Everytime. However, she books up fast so I can't always get her. Sammy doesn't do nails correctly and he just wants to get done quickly. He uses too much product and makes the nails look bulky. So the nails do not last long. Don't let Sammy do you're nails!!! Call and make an appointment with Mai. 😁
Time: Jun/16/2018 (2 months ago)
Horrible service!!!!!!! Walked in, pleasantly surprised not busy as compared to most of the salons, only 4 people having pedicures and one finishing nails. I was told to pick out my polish and they would be with me shortly. After an an hour and 5 minutes, I asked if I should be soaking my nails (to be helpful to them) so that they would be
ready to go by the time they got to me . I was informed by Sammy (owner) who was EXTREMELY rude that basically,.. HE was to busy to get me soaking and that I would have to wait and that he also had another appt coming in and I would have to wait till he was done with her, mind you, he checked the sign in board but never informed me of how long my wait would be until I questioned him. could be an additional 2 hrs or so on top of the hour I had already waited. I'm sorry ladies, I've never been to a nail shop that takes and hour or longer to do a pedi unless I was at a SPA. It was obvious that they didn't want to work. While I was there 4-5 customer came and left. Very unprofessional service / rude and that came from Sammy himself. 👎🏻👎🏻👎🏻
Time: Jun/13/2018 (2 months ago)
Had an appointment and waited 1 hr 15 mins before walking out. After 30 mins and 2 others going ahead of me I mentioned I had an appointment. She looked confused and asked the other girl. The second girl came up and said, let's soak your nails. After 1 hour 15 mins, I finally asked to get the aluminum off my nails and I walked out. NOT ONCE did anyone apologize for the mix up or state there was a mistake in calendar, can you come back. Just ignored me. How rude can you be. And SAMMY was there working on his own clients. BAD CUSTOMER SERVICE. Find a more professional place.
