Time: Feb/22/2019 (a month ago)
Such a nice, clean salon with great customer service! My nail tech really took her time to give me an ideal experience, from a great foot and hand massage to a precise paint job.
Time: Nov/20/2018 (4 months ago)
I took my wife and daughter to get their nails done here and they were both happy with the results!
Time: Sep/19/2018 (6 months ago)
My manicure and pedicure were both very enjoyable. My negative review is related to the children’s services and inability for her staff to quote prices. I came here because of the excellent reviews and the fact that they have butterfly children’s chairs. One note is that the children’s chairs are separate from the adult chairs, so you can’t sit in the same room as your child unless they sit in the adult section. I asked how much it cost for a child’s pedicure and manicure and was quoted $25. They clarified that it was just a polish change and that she was so little that she had no cuticles that would be pushed back or anything. Of course she’s only 6 so this is what I expected. I asked the tech to wait to polish my daughters nails until my pedicure was complete so that we could sit next to each other and have our nails painted together. When we sat down, they asked me if I wanted her to have water to soak her fingers in. I said yes. They soaked her nails for maybe 30 seconds and began to do her nails. She did even out her nails with a file. When I went to pay they charged me $30 for my daughter. I paid and then asked the tech how much it was for just a pedicure and he told me the price for both again was $25 but because she sat in a manicure chair and had water to soak in, it was an extra $5. Then I asked again for the price of the individual services and he said a pedi was $15 and a polish change was $6 and a mani for kids was $12. So doing the math, I asked why I was charged $9 more to sit in a chair. He said because she soaked her hands in water and she pushed her cuticles back. She was finished in less than 5 minutes, got no massage and honestly it was a kids polish change but okay no big deal. I felt odd because clearly the prices were not set and I was being charged whatever they felt like. My tech was very nice and said he didn’t set the prices, that he just charged what the other tech told him her price was. He suggested I speak with the manager. He spoke to the tech and she started to massage my daughter after her nails were done. Very nicely I asked the manager what the prices were when I was leaving. She clearly was ready for me and said a child’s pedicure and polish change is $25 and that if they sit in the manicure chair and soak their fingers it is $35 and that she sets the prices not the employees. Then she said her tech gave a $5 discount by charging me $30. She said she’d talk to her employee but they should have asked her. I was put off by her firmness. Another man walked up and told her to refund me the difference. I didn’t want that. I actually really wanted to know the prices because I intended to bring my other daughter back in 2 days. I assured her my services were very pleasant and that I enjoyed myself, but when I was quoted one thing and asked to pay another and how everyone had different prices, it didn’t feel very good. Not once did she smile or empathize or apologize with any sincerity. She was just annoyed. I told her I’d come since there were such excellent reviews for children but that I would not return because I wasn’t treated with any respect. She said her prices were posted and I said great, does it say it costs $10 more to sit at a manicure chair? She said no. I looked at the menu and even if I had seen it, I would not have been able to anticipate that difference. Anyway, your mileage may vary with clear pricing here. There are plenty of places to go and this experience left a bad taste in my mouth.
Time: Oct/06/2018 (6 months ago)
I just called and the receptionist with clearly no experience told me nexgen fills cost $40. Then when I asked for full set she told me its $40. So apparently it's the same price for a fill and full set? When I questioned she gave me an attitude on the phone. Now wouldn't spend my money there if it was $4. Such a shame because they could have had some pretty good nail techs but the representation over the phone will turn anyone off. Just some advice, dont give someone an attitude when they are a future customer. There are many more salons in palm beach to go to.
Time: Mar/25/2018 (a year ago)
Great place! Only flaws are when the man was doing my nails, he was on the phone and looking at his Berry Fresh brochure and the man was squeezing my fingers hard and it hurt so bad. My nails look great and I definitely recommend this nail salon.
