Time: Feb/03/2021 (2 months ago)
Absolute worst customer service I have ever endured in my life. When I called back to confront the owner/manager about my issue, I was lied to about who I was speaking with, was told I couldn’t get a name of the manager or owner and then hung up on. Biggest attitude and completely hostile over the phone, and this is supposed to be the management? That’s horrific. When I told them I was going to leave a review on how horrible their customer service is the lady that was either the manager/or owner replied saying “go ahead” and then hung up on me. Very, bad look. Well hope that was worth it! All because the management couldn’t own up. How embarrassing. 0/5 stars!
I believe I spoke with manager Nina ?
Time: Jan/16/2021 (2 months ago)
Today was my first experience there although I love my nails the process was gruesome. I did not like that the nail tech got so frustrated. She seemed to not know how to talk to people and just order them around. And might I add she was a hand yanker. The boss stepped in and gave me exactly what I wanted. I wasn’t not being difficult I just think that if a customer comes in and they want something done one way and they say they can do it they should be able to execute it with no problem
Time: Mar/04/2021 (a month ago)
My sister and I got pedicures at this salon! No wait. They have different packages for pedis. Our feet felt as smooth as a baby’s butt
Time: Feb/16/2021 (a month ago)
Excellent technician the first time but my nails chipped one week after my NO CHIP manicure..never had them chip that early on. Called to complain, manager was not pleasant about my experience but offered to have me come back. I did and the manager that day seemed frustrated that I wanted my nails fixed like I was complaining for no reason. The technician was very annoyed and they kept conversing in their own language with no professional communication with me. Disappointing.
Time: Jan/20/2021 (2 months ago)
NICK T did amazing! I love when he does my nails!! 10/10, it’s beautifully done and executed....
