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BUSINESS
The Nail Garden Pines
301 Northwest 179th Avenue
Pembroke Pines, FL
https://www.secure-booker.com/NailGardenpines/Home.aspx
Rating:
(4.5)

HOURS
Monday: Closed
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

REVIEWS
Time: Sep/18/2018 (4 weeks ago)
I was recommended by a client of mine, and I’m so glad I took the chance to try this place. I’ve been doing my nails here for 3 months and I absolutely love it there! Yes booking is always tough but it’s worth the wait. Yoselin is the best for gel mani & pedi. Check them out!

Time: Sep/20/2018 (3 weeks ago)
I found this little gem 5 mins away from my work! The place is always spotless and the receptionist very friendly. Yoselin my tech is awesome, she does great gel mani and pedi. Scheduling can be a bit difficult at times for afternoon appointments but we make it work.

Time: Jun/15/2018 (4 months ago)
I had a manicure and pedicure with Keisy. She was very nice and professional! I love my nails. I will visit again :)

Time: Jan/25/2018 (8 months ago)
This place looks gorgeous but they are extremely hard to reach both through their # and instagram messaging. On top of that they don’t have the best customer service.. I booked my appointments a month in advance & they called me two weeks out to let me know one of my appointments needed to be cancelled due to short staff .. instead of having someone else fill in .. I was going in for a dip manicure and pedicure with a friend ( they could of easily done my toes 1st while my nails soaked off) On top of that they clearly saw I left a message in the description box to please reach out to me concerning my appointment & they never addressed it nor tried to contact me until they needed to reschedule my appointment! I asked if there was anything they can do for me being that it would be my 1st time there and I booked with so much time in advance & she’s didn’t even try nor ask anyone to see if it was possible for someone to take care of my pedicure. Not somewhere I’d refer anyone to.

Time: Jun/01/2018 (4 months ago)
My husband works at the office next door and suggested I try this place because he said it looks very nice and he had heard about it from a few patients of his. I agree. It looks really pretty but that's where the positives ended. I arrived as did another new customer. I had an appointment with Caterine and I suppose the other customer had one with Keisy. For whatever reason, there was a mix up and Caterine ended up with that customer who was getting a gel mani and a pedicure. Keisy ended up with me and I only needed a manicure. Evidently, she was annoyed about this, I'm sure because she saw it as she got the smaller booking meaning less tip when she should have had the other. Either way, it is no fault of mine as I don't know who anyone is so how was I supposed to know who I go with? She rushed through my manicure (no hand massage, 10-12 mins max spent on it) and was annoyed. At the end, she just said, "Done." and I stood up thinking she'd direct me where to dry my nails. Nope. I had to ask. Not only that, I have never had a nail tech not offer to carry my purse to the drying station because my nails are obviously wet. She saw me trying to get my purse and did nothing. I ended up leaving it at the chair and going back for it. When checking out, I was asked how everything was. I said I wasn't really happy with the service and all I got was, "Oh, okay. That will be $15." I'm sorry....what? You asked me for feedback, I obviously had a negative experience, and you just breezed on right by my comment without further acknowledgement? Not good customer service. I'm appalled. I may try them again but chances are, I won't. And I wouldn't suggest them to any of my husband's patients if that is the way they treat new customers. I wasn’t offered anything to drink either as other customers were.





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