Time: Apr/16/2018 (3 months ago)
Went there for the first time on Friday after work. I expected them to be busy, so I certainly didn't mind what ended up being a pretty short wait. I wanted just a basic manicure, of course they want to upsell you on the gel polish and almost seem offended when you don't give in to the 'but it lasts longer' argument. Nancy was friendly enough but rushed through the whole process. My nails were still rough after being trimmed and filed, the new polish didn't cover the whole nail, and in the hurry to move one hand out of the way to work on the other a wet nail hit something on the table and the polish was messed up. Thankfully it was an easy fix for her and she didn't seem too irritated by it. When she was finished I was hurried back to the drying table while she took her next client who is obviously a regular there.
I understand taking good care of your repeat customers, especially if they have booked an appointment (I'm assuming that was the case). But I would rather be asked to wait a little longer to have someone else who is going to take their time and do a better job than leave unhappy with the service I paid for.
On a better note the facility was clean and comfortable, and all the other ladies seemed to be happy with how their experience was going.
For me, looks like I'll just stick to doing my own nails and avoid the disappointment.
Time: Mar/09/2018 (4 months ago)
Amazing staff. Clean salon. I love Annie, she makes an effort to learn your name, what you like and don't like, I have been coming here for about a year now. I make the 1 hour+ drive down every two weeks just to come to this salon. There are salons in my town walking distance from my house but the customer service here is exceptional, everyone is kind and talented. Never been to salon cleaner than this one and I have been getting my nails done since I was 9 years old, so about 14 years of going to nail salons and this is definitely the best. I see previous reviews mention the high prices.. pricing is listed on the website and it is the same when you come into the salon they don't try to "scam" you there, I personally don't think the pricing is expensive I think it's more than fair especially when it is accompanied by such amazing customer care and service. I also see the complaints of up-selling, every where you go the try to up-sell even when you go to McDonald's however any time I have said no, they never went ahead did it anyway. If I could give Annie and everyone here more than five stars I would. The whole team is amazing, patient, and kind. I recommend this place to everyone. My favorite nail place ever!
Time: Jun/19/2018 (a month ago)
I wish I can give them minus starts. This place is so bad.. Please go elsewhere for better experience. They charge extra for everything, removing skins and or for scrub, end up paying over $60 bucks for padi I normally pay $29 at my regular place.
Time: Apr/19/2018 (3 months ago)
My first experience there was unpleasant being that the lady working on my fails was forcefully asking me to get gel polish instead of the regular after I constantly rejected. I ended up getting gel nails just because I wanted her to stop trying to force it. The second time I wen, I left with two different shaped eyebrows , one was thin and the other was thicker, mind you , I do not have thin eyebrows. I WAS DEVASTATED! I had an even to to go to and my eyebrows looked like it was done by a 5 year old. NEVER GOING BACK AGAIN !
Time: Apr/14/2018 (3 months ago)
My nails look pretty decent, and the woman working with my husband did a great job with his manicure/pedicure, but the woman working on me was horribly rough on my cuticles. I wound up bleeding in two different places around my fingers. She also used the cuticle clippers to trim off skin around my fingertips where she'd gotten excess polish, leaving my thumbs looking pretty chewed up around the tips.
As other reviews have noted, too, they do a lot of upselling, but that part is pretty common to nail salons.
EDIT: A few days later, I have to add that I've now had the polish start peeling off of two nails. Very disappointing for a gel manicure, which should have lasted a couple of weeks. I've never been particularly hard on my nails and haven't clipped or damaged them since my manicure, the polish just isn't holding on.
