Time: Jul/03/2018 (4 weeks ago)
I have been a customer at this salon since it opened...and in all these years I have never had any issues with their service or with the staff...until a few weeks ago. I went there to get my nails done, with my best friend for her wedding..and did nothing but brag about US Nails...and even called 2 weeks ahead of time to schedule our appointments..pedicures and manicures.
I received excellent service when I arrived, and even though I arrived early, I was tended too right away. I got manicure done while I waited on my friend to arrive..and once she arrived it was time for my pedicure. During the course of my pedicure the nail tech, began to cut and dig around inside my toe..and said OUCH!!! I told her IT HURT and to PLEASE STOP! She laughed at me and said It’s Ok.
After that we paid and left...the next day was her wedding day and it was busy and hectic..it was not until that night I realized my toe..the one it was apparently ok to dig around in had an enormous swollen and red mass next to the toe nail.
I was of course worried, but dismissed the seriousness of the situation..and attempted to tend to it myself..a few days later it was much, much worse and to the point where I couldn’t walk.
I then went to the Doctor and was told the situation was totally avoidable...and that the worker at the salon 100% caused the rather sever injury to my foot. So here I am...6 rounds of shots later..and two medical procedures and finally able to walk.
I still have a long road of recovery ahead..and I am turned off from pedicures forever. With paying for the nail services and all the costs of doctor visits and medication it is without a doubt the MOST EXPENSIVE pedicure I have EVER had.
I will not be returning to US Nails in the future for any services.
Update: July 3rd...just revived my FINAL Drs bill in the mail...in total with the procedure and treatments I had to have done to the two that US Nails injured it has cost $2,000.00. I couldn’t have imagined that it would ever cost me this much. I am so truly upset over this.
If only the nail technician had stopped digging away at the inside of my toe nail when I told her that it hurt..this would have never happened.
Time: Feb/12/2018 (5 months ago)
I am new to this place & from Pennsylvania. I have been to many salons. There was no customers in the salon at all. I got tips put on & at first the lady did great. Cut my cuticles, taking her time. But when it came to the filling, shaping & painting my nails they looked awful! The shape looked terrible! I stated i wanted square & instead they were rounded! My thumbs were completely two different lengths! When she finished painting my nails, she filed the sides taking most of the paint off the sides of most of my nails! Will most likely not be coming back!
Time: May/25/2018 (2 months ago)
Best pedi and mani in a long time... my new reg place to go
Time: Apr/14/2018 (3 months ago)
You’d better have an appointment. I’m new to the area and they acted like it’s an inconvenience that I walked in for a pedicure.
Time: Jun/22/2018 (a month ago)
Did a good job, for what they do.
