Time: Aug/12/2018 (in the last week)
I was surprised to see a few negative reviews, myself and both my adult daughters have been coming to Nail Garden since it's opening. We have always had a positive experience. I use both Lena's who are great at their job. Yes, the price is a few dollars more...but it's a beautiful environment to me it's worth the extra few dollars . They always carry the latest polishes and everything is very clean .
Time: Feb/11/2018 (6 months ago)
My daughter and I enjoyed going to this location, we have been going shortly after their opening. The owners are wonderful people, my understanding is that the owners are two sisters. Since we began attending this nail salon we’ve mostly seen and almost always encountered Renee, one of the owner’s. Sadly, since Renee has hired her son Christian to work the front desk. We’ve had 3 bad encounters since his arrival. Today’s was sadly the third and final. I’m a disabled woman who had to cancel her appointment today at 3pm and wanted to reschedule. However, I couldn’t reschedule as Christian very abusively reacted and very loudly responded at me over the phone. All I said I’d like to reschedule on Monday or Tuesday with Johnny (acrylic nail tech as in the past he had worked Tuesday a past appointment) Christian said that Johnny only works Saturday and Sunday only. My reply was, “I didn’t know that”. Christian replied, “Yes you do because I already told you.” I then said, “No I wasn’t told that.” Christian then just said, “Yes, I did.” He then hung up his phone. I called back as I wanted to leave a message for Renee, Christian said that she’s not there and wasn’t going accept my message for Renee. This is a very, very sad and terrible customer service for an employee to do when this business is 100% customer service oriented and employees should be far more companionate and kind to customers especially when and since my daughter and I have been going to this shop more than 2 years. It’s really upsetting that this review has to about an owner’s son who is unable to provide customer service to his mother’s business.
Time: Aug/16/2018 (in the last week)
They sadly are not good with designs. Hopefully better now since I have not been there in a year.
Time: May/08/2018 (3 months ago)
service was terrible, was being rushed when i first got there; i got a full set and ended up with acrylic and nail polish all over my fingers and under my nails. over priced for a horrible job.
Time: Mar/03/2018 (5 months ago)
Not worth the time at this place, I prefer going to my usual nail Salon *Kim's Nails* amazing customer service and great prices!!! I've heard of Nail Garden before and decided to try it but horrible customer service....
