Time: Jul/24/2021 (3 weeks ago)
I did what I thought was the right thing, at the right time, in the right way. I scheduled an appointment, cancelled the appointment, and rescheduled to sync with my wife. I received an email claiming I didn't show up for my 10 am appointment, which I did not have, and was confused but we went in anyways. The man at the door was adamant that they called and text me (which I attempted to show him that I did not receive a call or text) about my 'no show.' I attempted to show the time stamp, which did not matter. I was advised that they were 'unsure' when I could be fit in.
I approached it calm and collected, attempting to alleviate the situation and understand that the system may have had an error. Instead, I was talked down to and explained that I was wrong, and that they were right. I'm fine with waiting, or if there was an issue. Even after approaching it with a professional manner I was still heavily disappointed in my treatment at the door.
Time: Jun/01/2021 (2 months ago)
On 5/25 I scheduled an appointment for 5/30 @ 1pm. My friend and I scheduled together actually. I got confirmations/reminders every few days about the appointment. On the day of my appointment and not to mention an hour before my appointment, We both got texts that our appointments were cancelled. There was no reason why it was cancelled. I called the nail spa at least 5 times..no answer. I also emailed them...no answer. I even reached out them on Instagram….still no answer. We were really looking forward to this. We were blessed to find a nail salon that could take us. They don't have to worry about us scheduling anything with them again. Elegant Nail Lounge in Woodstock was amazing.
Time: Jun/07/2021 (2 months ago)
I was a little weary when my mom got us an appointment after I read some reviews but it seems like the new management has been beneficial here! I went with my sister, mom and grandmother and we had a great time. The salon was beautiful and very clean. My mom, sister and I got manicures (SNS & gel) and my grandmother got her first pedicure EVER. All of the staff and nail techs were very friendly and helpful and all of our nails looked great. Definitely give them a try!
Time: Jul/22/2021 (3 weeks ago)
Very pleasant experience. My daughter received a manicure and I had my eyebrows waxed. I was extremely pleased both service. The nail spa itself is very modern and clean. I will definitely be returning.
Time: Apr/12/2021 (4 months ago)
Great experience! The salon was so clean and my tech was very kind and professional! My nails were GNARLY going in, but he sent me home with a beautiful set for a great price. I’ll be coming back here and recommending to friends!
