Time: Aug/05/2018 (a month ago)
The facility is beautiful and clean. The owners and staff were so sweet and fun! I'll definitely go back.
Time: May/19/2018 (3 months ago)
Great place! Very clean and professional. I used a Groupon to try it out and had no issues. I was able to easily upgrade to gel polish. Would definitely try again.
Time: May/16/2018 (3 months ago)
Have been before and had good pedicures but this time was bad enough that I will not go back. My appointment was at 5pm and at 5:30pm the pedicure still hadn't begun. My nail tech was too busy running around the salon doing other (non-important) things or complaining about how she got to go home after my appointment. Someone with a 5:30pm appointment got started before I did. The real problem though was the pedicure was bad. My tech would keep getting up to translate for another tech during the service. I didn't leave the salon until after 7pm. I was there for over 2 hours for ONE pedicure that was a scheduled appointment. I paid for the deluxe pedicure but they were running low on hot towels so I only got them on my feet. By the time I was done I looked at my toes and the big toes weren't filed evenly.....they were literally at a diagonal line. But by that point I wasn't staying to have them fixed. This was sad because I've been before and liked pedicures with the owner June. However when I asked her for a product I had purchased before, she said she remembered the exact one and that it was on sale for $17. I got home and it was not the same product and realized i paid $10 for it last time. Besides the bad pedicure, I'm not going back to a place that lies to me to make an extra buck.
Time: May/04/2018 (4 months ago)
My prom is tomorrow and my French tip nails are awful, unevenly filed and cut and the design isn’t great either. I can’t get my $45 back for my nails, instead I have to wait and see if they can fit me in. My pedicure was nice. Unfortunately even after I told the techs I didn’t like my nails I had to pay the full price.
Time: May/13/2018 (4 months ago)
I am easy to please when it comes to manicures & pedicures. However, Serenity managed to fail to meet my expectations. I have ticklish feet and any time I have received a pedicure elsewhere the nail tech laughs at me and continues with the callus removal. However, this woman laughed because I scared her and then she refrained from scrubbing my feet any further. I went with the basic manicure so I was not expecting anything fancy. However, the application of nail polish was messy and upon it drying it had completely bubbled. I brought this to their attention and eventually they came to fix the problem. The nail tech decided it was the nail polish that caused this problem and had me pick out a different one. She decided she didn't like that polish either and picked out a third one. This color was far different from the one I originally picked out but I had been there so long already and my mom's polish had already dried so I did not care. When this third attempt dried it too bubbled but we had been their for so long and had to meet dinner reservations. At this point I also concluded that perhaps they did not provide a good quality product and nothing would have prevented it from bubbling. When I got home I immediately removed the nail polish. My mother had purchased their Groupon and unfortunately we are stuck with another mani/pedi. I don't think either of us will be using it nor will we ever recommend this place to a single person.
