Time: Oct/11/2018 (4 weeks ago)
I went in to get my gel taken off and just get standard polish. I had called in about an hour before and made an appointment. When I got there they told me to sit down and wait for one of technicians to finish. In the lounge area I smelt a strong odor and it gave such a huge headache to me and the people waiting next to me. I waited about 30-45 min and two walk-ins come in and are immediately taken by the technicians to a table. I went up to one of technicians to remind him I have been waiting AND had an appointment, but he just told me to sit back down. Another 45 min goes by and they finally take me. The nail technician did a sloppy job on my nails. He broke two of my nails and tried covering them up with the polish. And not to mention the technician had a trainee laughing while watching my nails get done. It’s been only two days and my nails are breaking and cracking. This nail salon is definitely not worth the two hour wait or the horrible costumer service. :(
Time: Aug/16/2018 (2 months ago)
I don’t recommend this place because i have been here 3 times and they always seem to choose the people they know over new customers. I’m always waiting 30minutes and more. I noticed that others just walk in and they are already being taken care off. I tried calling ahead it doesn’t help at all. So don’t waste your time coming to this place .
Time: Oct/30/2018 (a week ago)
I have never been so embarrassed and hurt in my life I come here regularly today I went in and I was in a bit of a rush so I asked if they would be able to do a pedi and mani within an hour which obviously would mean they're doing both at the same time. the gentlemen at the far right who I spoke to said sure go ahead and start the pedicure. as the ladies reached completion of my pedicure I asked them who was going to do my nails since time was running so short I could just do a polish change neither really spoke English so asked them to find someone who could all I got back was laughing and head nodding and they continued I spoke a little louder to address the other workers and then the gentleman I initially spoke to came over I asked him who would do my hands since no one had come over he said we can't do the manicure at the pedicure station to which I responded then why would you say you could finish me in an hour no response all he said was we can't so come back later I looked down as he was walking away and the lady proceeded to put the wrong color on I asked him could you tell her it's wrong he kept walking and sat down ignoring me and I again tried to communicate and tell her the color was incorrect I repeated it over and over asked the man to come translate he continued to ignore me after I raised my voice at this point the gentleman I initially spoke to came back over and said and I quote I'm not being racist but if you don't want to pay we won't finish and you can leave you're causing a lot of problems we won't finish just leave since you have to be somewhere go I was frustrated at this point and that was a hard blow for me to be racially profiled in such a manner especially when I'm a regular customer and have never had any issue the lady somehow figured out what I was trying to say and got me the right color I told them ok I'll just finish it myself and in trying to keep my composure because at this point my blood was boiling I began to cry the ladies felt bad and finished up the pedicure I paid and left a generous tip I later returned to address the man as he was smoking outside and told him blatantly that while he may think that because I'm black and had an issue with services being provided that I was just trying to get out of paying the way he addressed me and embarrassed me was unnecessary and disgusting all he had to say was we can't do that in that amount of time and I would've come back later simple and instead I was attacked he said nothing more than I'm sorry and while I appreciate his acknowledgement that he was wrong I feel wounded as an Afro Latina woman with some stereotypical Hispanic/Europeanesque features I haven't personally dealt with too much by way of blatant racist attacks/profiling ignorance and quiet racism of course this is America but rarely have I had to deal with full blown in your face I think this because of the color of your skin racism and I didn't think that I would experience that in a place I regularly frequent and pay well over $100 per visit since I like all the bells and whistles I am hurt and feel very shaken and sad that because I appear to be African American you would ignore me until I get loud and then proceed to not listen to what I'm saying only how loud I sound disregarding how many times I asked quietly and was ignored I never cursed or became Irate i simply tried to be heard in a silent room where my voice was apparently still not loud enough to be heard I tried to communicate with people who speak a language I do not as my grandmother did when she arrived here 50 years ago it's unfortunate that this would be the result for the European looking women in the room at the time instead of staring next time just take it upon yourself to reiterate what a person of color is trying to say because more often than not your voices and the words coming out of your mouth are heard while ours are ignored and twisted to be used against us..their quality has always been suberb in my experience their interpersonal skills and customer service however clearly need work
Time: Nov/03/2018 (in the last week)
I love Tuly’s work!!
Time: Jul/26/2018 (3 months ago)
It was nice felt so good Delia is so good sweet person
