Time: Jan/01/2018 (3 months ago)
14 years I have been going to the same ship. I informed her that a lady name Kay didn't make me feel comfortable and relaxed while doing my nails. I thought spa's were for relaxation especially for the 70 I pay every 2 weeks. After telling the owner I didn't like the service of her techs she started charging me fee's I didn't ever pay before. To many years of investing in someone else's future for them to take my money as a joke.
Time: Mar/29/2018 (in the last week)
I love everything yal do to me two my girl's
Time: Feb/28/2018 (a month ago)
I love my Kim she's the best
Time: Mar/26/2017 (a year ago)
Everyone is always friendly. I get gel manicures and they have an extensive color selection.
Yes they speak Vietnamese a lot, but so do all the other nail salons. It is what it is. I just join in and ask what they're talking about and ask them to teach me the basics. It brings back the focus on the client.
My go to gals are Ellen (Mani) and Lisa (Pedi).
Time: Jul/11/2017 (8 months ago)
I have been coming to this nail shop since I was 17. I am 33 now. I started visiting other shops because the wait times were getting out of hand even with an appointment and often I would wait for up to an hour before I was even seen and then they would rush through my pedi/mani as if me being there was an inconvenience.
I decided to give them another chance and went in for a gel mani/pedi before a special benefit fundraiser that I was attending that night.
When the woman started painting my nails, I noticed that the color wasn't the color I selected and I mentioned it to her. It was especially evident once they did my toes.(See pic) The colors are completely different. When I brought this to the owners attention (Kelly) she told me to wait to have it fixed.
I waited 20 mins before anybody came over to me and when they did, I was told that they would fix the color on my toes to match the color on my hand even though it was the color on my hand that wasn't what I wanted. They told me it was too much work to change the color on my hand!
Needless to say I was upset. I wasn't even offered a discount or any sort of resolution other than to wait another 30 mins after the initial 20 I already waited so somebody else could fix it for me.
I will NEVER be going back to this place and I don't recommend that you do either. There is nothing worse than giving your hard earned money to a business and being made to feel as if you are inconveniencing them by patronizing their business.
Plus! My 'Gel' manicure is already peeled only 2 days after getting them done!!! Poor customer service, poor quality products. Two thumbs down!!!
