Time: Jun/20/2018 (a month ago)
Nini Nails is by far one of the best salons I have been to in the Madison area. I have only had one small issue during my time going there and the lady who checks you in (I can't remember her name) was quick to get it fixed. I admit - I can be a pain and always try to match my SNS to regular polish for my pedicure which can be difficult since they are different brands but she is always friendly, patient and helpful. She always makes sure clients leave happy!!!
Time: May/28/2018 (2 months ago)
I was told that they weren't accepting appointments because of the holiday weekend and when I arrived i was told a hour wait. As i waited i was told to come back hours later because there was too many appointments booked (huh?). Was given a 5:30pm appointment time, that i never cancelled, but when i called before coming in I was then told that my appointment was given to someone else. ALL I WANTED WAS A POLISH CHANGE ON MY FRESH ACRYLIC NAILS!!! The phone was hung up on me multiple times. One time I brought in my foster daughter, who is only 12 but big for her age, and ask the woman how much it would be to paint her nails. The woman kept constantly stating that my 12 year old foster daughter, who is already self-conscious, had very large nails & hands so she would be charged as an adult. The women at this shop are the most unprofessional and rude women I know.
Time: Jun/14/2018 (a month ago)
I had gone here to get a acrylic full set and a couple days later one of my nails completely popped off on its own. A couple days after that another nail popped off and then today another nail came off on its own. I have been working every day and by the time I get off work they're closed so today I finally had time to call them and was told I would have to pay for them to fix my nails that they messed up. When I called to set up an appointment I was told it would be $35 to get my nails done but after they did them I was charged $45 plus I tipped $5 which brought the total to $50 because I thought they did a good job but it turns out they didn't! I've never had any nails pop off on their own until I got my nails done here. The place I usually go to only charges $30 and they do a better job on my nails than this place did! I feel like I was completely ripped off and I'm super upset about it! I will never go back to this place and from now on I will stick to the normal place I go to that is cheaper and does a way better job.
Time: Jun/12/2018 (a month ago)
I was here a couple years ago and my experience was terrible. They made me pay and tip before I had my manicure so I felt pressured and unsure of how well to tip. If I didn't give what they deemed a good enough tip I was afraid they'd do a bad job and if I gave too good of a tip I wasn't sure if the manicure would be good enough to warrant what I gave. When they did the hot lotion hand and arm massage, the woman who did mine burned me with the hot oil that sits on top of the lotion. The entire time my friend and I were there the staff was speaking in another language and laughing at us. Although I don't speak the language to know what exactly they were saying, it was obvious they were judging and mocking us. And if they weren't, it wasn't a nice experience for us because that's how we were left feeling. My manicure didn't look that great and it was ruined before I even got to my car afterwards. As I said, it's been a few years since I was here, so hopefully the service is better, but I won't be stopping back to see if it has improved.
Time: May/21/2018 (2 months ago)
Great atmosphere!!! Good service quality work. Super busy, Most of the time. The tech was great job!! Highly recommended!!!
