Time: Jul/08/2018 (4 months ago)
My wife and I did not experience professional service. We requested 2 things: our 2017 tax file and a 2016 correction. On the day of our appointment we waited over 3 hours for them to finish filing our 2017 taxes. They then said they would charge $70 for the 2016 correction, "a deal" since we were doing both things at once, and they would call when it was ready.
2 months later, we hadn't heard from them. If you call their office, you get a machine. I had to call 4 times before someone actually picked up. They said they would have the correction done within a week.
2 weeks later, still nothing. I tried calling again, and left a message. No response. So I tried the email on their website. It was Joe who responded to my email, stating that the correction was ready, for $95. I emailed back twice, trying to explain that the fee should have been $70, and both times I received no response. That was it for me.
The reason I gave 2 stars is because the people there actually are nice, when you are dealing with them face to face, and their prices are ok, when they remember what they are. Otherwise, their turnaround time is terrible, and good luck trying to get a status update from them while they screw up your account.
Maybe it was just a random bad experience that happened to fall on us, but I would not recommend them.
Time: Feb/05/2018 (9 months ago)
I have been a client of Joe's for 15 years and I can say he has definitely made filing taxes easy! He is very hands on when it comes to his clients and he has always taken excellent care of my household and everyone I have referred to him. I will continue to be a loyal customer of Joe's, even now living in another state!
Time: Mar/17/2018 (7 months ago)
Joe has taken care of me and my family for the past 10+ years. Very professional and informative.
Time: Feb/18/2017 (a year ago)
Always great service year after year. Definitely knows his stuff and cares about his clients. I wouldn't go anywhere else.
Time: Apr/01/2014 (4 years ago)
I audited a client of his. Joe failed to take a simple, basic deduction and abandoned his client in the middle of the audit. Very incompetent and unprofessional. Stay away.
